Assistant Front Office Manager

Santa Monica Proper Hotel is looking for an experienced Assistant Front Office Manager. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Assistant Front Office Manager will report to the Front Office Manager. The Assistant Front Office Manager will work with the Front Office Manager to ensure the daily operations of the Front Desk run efficiently and smoothly.

Job Overview
• Assist with overseeing and supervising guest arrivals and departures
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold colleagues accountable

Qualifications
• Prior experience in luxury or lifestyle hotels preferred
• Minimum 2-3 years of management or supervisory experience
• Excellent organizational and planning skills
• Strong verbal and written communication skills
• Ability to work under pressure
• Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Santa Monica Proper Hotel is looking for an experienced Assistant Front Office Manager. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Assistant Front Office Manager will report to the Front Office Manager. The Assistant Front Office Manager will work with the Front Office Manager to ensure the daily operations of the Front Desk run efficiently and smoothly.

Job Overview
• Assist with overseeing and supervising guest arrivals and departures
• Ensure guests’ needs and concerns are responded to in a timely, professional and friendly manner
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Establish a positive and effective working relationship with all departments in the hotel
• Ensure all necessary reports and forms are completed daily
• Monitor and control daily revenues and expenses by ensuring procedures are followed and proper controls are in place
• Evaluate team performance and take appropriate corrective action as needed to hold colleagues accountable

Qualifications
• Prior experience in luxury or lifestyle hotels preferred
• Minimum 2-3 years of management or supervisory experience
• Excellent organizational and planning skills
• Strong verbal and written communication skills
• Ability to work under pressure
• Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.