Reservation Agent

Santa Monica Proper Hotel is seeking a highly motivated and detailed-oriented Reservations Agent. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Reservations Agent will assist the Revenue and Sales teams in the operational requirements of the department. The ideal candidate is competent in all Reservations Agent tasks, is enthusiastic about the hotel and culture, and displays a willingness to learn with a focus on guest satisfaction.

Job Overview
- Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, monitor group blocks, cut-off dates, restrictions, occupancy, selling guest rooms, policy and procedure implementation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
- Prepare and generate designated reports to be determined by the Director of Revenue Management
- Proficient in use of language, grammar and style in preparation of verbal and written messages to convey a clear, concise, friendly, and appropriate message to staff, clients, guests and business partners.
- Responsible for inputting and managing Wholesale Reservations in PMS and confirming details back to each Wholesale Partner
- Responsible for rate loading and troubleshooting any and all rate related issues


Qualifications
- Excellent organizational skills
- Strong communication skills (verbal and written)
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
- Working knowledge of Outlook, Excel, PowerPoint – Opera is a plus
- Ability to multi-task and work in a fast-paced environment
- Previous hospitality experience preferred

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Santa Monica Proper Hotel is seeking a highly motivated and detailed-oriented Reservations Agent. A seamless merger of historic retrofit and new construction, the 271-room Santa Monica Proper Hotel will feature interior design by international style icon Kelly Wearstler, multiple dining options by local area culinary stars, a rooftop lounge and swimming pool, 8,000 square feet of meeting and event space, and almost 7,000 square feet of ground floor retail.

The Reservations Agent will assist the Revenue and Sales teams in the operational requirements of the department. The ideal candidate is competent in all Reservations Agent tasks, is enthusiastic about the hotel and culture, and displays a willingness to learn with a focus on guest satisfaction.

Job Overview
- Manage daily reservations processes and operations to include, but not limited to, room inventory and availability, monitor group blocks, cut-off dates, restrictions, occupancy, selling guest rooms, policy and procedure implementation
- Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
- Prepare and generate designated reports to be determined by the Director of Revenue Management
- Proficient in use of language, grammar and style in preparation of verbal and written messages to convey a clear, concise, friendly, and appropriate message to staff, clients, guests and business partners.
- Responsible for inputting and managing Wholesale Reservations in PMS and confirming details back to each Wholesale Partner
- Responsible for rate loading and troubleshooting any and all rate related issues


Qualifications
- Excellent organizational skills
- Strong communication skills (verbal and written)
- Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
- Working knowledge of Outlook, Excel, PowerPoint – Opera is a plus
- Ability to multi-task and work in a fast-paced environment
- Previous hospitality experience preferred

Education
Bachelor’s Degree preferred.

Company Overview
Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.