Operations Coordinator

Ripe is a full-service corporate wellness and catering provider, aimed at promoting employee productivity and progressive company culture through clean, fresh, locally-sourced meals that foster community. At Ripe, we believe people who eat together, grow together.

The Staff Coordinator at Ripe is an integral position that plays a key role in maintaining exceptional customer service at a growing food and wellness company. In this role you’ll manage a team of fun and creative Brand Ambassadors as they serve some of the coolest companies in NYC.The ideal candidate for this position has strong leadership skills, is detail oriented, and enjoys working in fast-paced environments.

Qualifications
-Bachelor's degree in management, logistics, entrepreneurship, or a related field, or equivalent work experience
-Minimum one year related work experience, including leadership, management, HR, employee training, and/or scheduling
-Ability to create, implement, and evaluate new systems and processes, especially around logistics and operations
-Client-facing experience is a plus


Responsibilities
-Lead a team of over 30 Brand Ambassadors, which includes hiring, mentoring, and motivating team members to maximize performance
-Monitoring quality of work for each team member, including on-site check-ins, performance reviews, and keeping an error log
-Reporting weekly team performance to the Customer Success team and collaborating to improve systems
-Scheduling shifts and dispatching team members from the Ripe HQ while ensuring high levels of punctuality
-Develop and refine strong systems for BA hiring and delivery tracking
-Ensure customer success by serving as first line of communication with clients regarding order timing, delivery details, and updates
-Contribute to a fun, welcoming work atmosphere

Ripe is a full-service corporate wellness and catering provider, aimed at promoting employee productivity and progressive company culture through clean, fresh, locally-sourced meals that foster community. At Ripe, we believe people who eat together, grow together.

The Staff Coordinator at Ripe is an integral position that plays a key role in maintaining exceptional customer service at a growing food and wellness company. In this role you’ll manage a team of fun and creative Brand Ambassadors as they serve some of the coolest companies in NYC.The ideal candidate for this position has strong leadership skills, is detail oriented, and enjoys working in fast-paced environments.

Qualifications
-Bachelor's degree in management, logistics, entrepreneurship, or a related field, or equivalent work experience
-Minimum one year related work experience, including leadership, management, HR, employee training, and/or scheduling
-Ability to create, implement, and evaluate new systems and processes, especially around logistics and operations
-Client-facing experience is a plus


Responsibilities
-Lead a team of over 30 Brand Ambassadors, which includes hiring, mentoring, and motivating team members to maximize performance
-Monitoring quality of work for each team member, including on-site check-ins, performance reviews, and keeping an error log
-Reporting weekly team performance to the Customer Success team and collaborating to improve systems
-Scheduling shifts and dispatching team members from the Ripe HQ while ensuring high levels of punctuality
-Develop and refine strong systems for BA hiring and delivery tracking
-Ensure customer success by serving as first line of communication with clients regarding order timing, delivery details, and updates
-Contribute to a fun, welcoming work atmosphere