Member Service Agent

JOB TITLE: Member Service Agent

EDUCATION: High School Diploma or GED equivalent required.

SKILLS:
" Must be efficient and have healthy work habits.
" Must have a professional appearance and demeanor.
" Must be motivated and detail oriented.
" Must be computer literate with working knowledge of Microsoft programs.
" Must have basic math skills.
" Must have excellent organizational, communication, interpersonal, and guest relation skills.
" Must have an excellent guest service approach in dealing with members & team members.
" Must be able to read and comprehend written and verbal instructions or operating procedures.
" Must have excellent telephone etiquette. Ability to work independently, multitasks, and operates effectively in stressful situations.
" Must be able to work in a fast-paced environment.

EXPERIENCE:
" Minimum of one (1) year guest service experience.
" Minimum of six (1) year fashion experience.
" Minimum of six (6) months experience answering multi line phones.
" Prior experience in Hospitality environment preferred.

OTHER REQUIREMENTS:
Ability to learn policies and procedures. Must attend required departmental meetings and product knowledge training. Will be responsible for the deliverance of the highest level of customer service to members, VIPs, and co-workers. Must attend mandatory guest service training. Must be able to work any shift assigned to include days, weekends, and/or holidays.

JOB SUMMARY:
" Employee Reports To: Director of Member Services
" Responsible for answering phones and questions regarding Spring Place.
" Greeting members, scheduling appointments, coordinating group bookings, checking guests in and out, and cashiering.
" Selling conference rooms as well as, up selling of services and upgrades while meeting booking goals.
" Consistently provides exception guest service always.
" Responsible for scheduling and coordinating appointments, cashiering, assisting members with checking in/out and issuing lockers in accordance with established policies and procedures.
" Answers the phone promptly in a professional manner, proper salutation, and assists members with any questions.
" Accommodates guest's needs by scheduling, confirming, and changing appointments accurately and timely.
" Maximizes revenue by promoting services.
" Greets and facilitates check in and out of spa providing friendly, efficient, and accurate service.
" Assist members on the floor, provides tours, and other tasks as needed.
" Ascertains correct guest information and enters accurately in the computer.
" Solicits guest feedback.
" Asses and resolves scheduling conflicts with minimum supervision.
" Enforces cancellation policies and follows up on collections.
" Provides current and detailed information about all services and products offered by Spring Place.
" Handles sales transactions and keeps an accurate bank.
" Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
" Ensures that the designated areas are fully stocked with the needed supplies and amenities.
" Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basis.
" Maintains professionalism, grace, and dignity at all times Refrains from discussing company or personal business at all times.
" Maintains a clean, organized, and safe working environment.
" Ensures the safety and security of all members and team members by reporting any suspicious activity to Director of Member Services or designee.
" Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments, team members, and management.
" Maintains up to date knowledge of all Spring Place amenities as well as any special events.
" Resolves and/or refers to management all members requests, concerns, complaints and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
" Attends all training and team meetings as required.
" Performs and assists with other duties as assigned or requested by management.

JOB TITLE: Member Service Agent

EDUCATION: High School Diploma or GED equivalent required.

SKILLS:
" Must be efficient and have healthy work habits.
" Must have a professional appearance and demeanor.
" Must be motivated and detail oriented.
" Must be computer literate with working knowledge of Microsoft programs.
" Must have basic math skills.
" Must have excellent organizational, communication, interpersonal, and guest relation skills.
" Must have an excellent guest service approach in dealing with members & team members.
" Must be able to read and comprehend written and verbal instructions or operating procedures.
" Must have excellent telephone etiquette. Ability to work independently, multitasks, and operates effectively in stressful situations.
" Must be able to work in a fast-paced environment.

EXPERIENCE:
" Minimum of one (1) year guest service experience.
" Minimum of six (1) year fashion experience.
" Minimum of six (6) months experience answering multi line phones.
" Prior experience in Hospitality environment preferred.

OTHER REQUIREMENTS:
Ability to learn policies and procedures. Must attend required departmental meetings and product knowledge training. Will be responsible for the deliverance of the highest level of customer service to members, VIPs, and co-workers. Must attend mandatory guest service training. Must be able to work any shift assigned to include days, weekends, and/or holidays.

JOB SUMMARY:
" Employee Reports To: Director of Member Services
" Responsible for answering phones and questions regarding Spring Place.
" Greeting members, scheduling appointments, coordinating group bookings, checking guests in and out, and cashiering.
" Selling conference rooms as well as, up selling of services and upgrades while meeting booking goals.
" Consistently provides exception guest service always.
" Responsible for scheduling and coordinating appointments, cashiering, assisting members with checking in/out and issuing lockers in accordance with established policies and procedures.
" Answers the phone promptly in a professional manner, proper salutation, and assists members with any questions.
" Accommodates guest's needs by scheduling, confirming, and changing appointments accurately and timely.
" Maximizes revenue by promoting services.
" Greets and facilitates check in and out of spa providing friendly, efficient, and accurate service.
" Assist members on the floor, provides tours, and other tasks as needed.
" Ascertains correct guest information and enters accurately in the computer.
" Solicits guest feedback.
" Asses and resolves scheduling conflicts with minimum supervision.
" Enforces cancellation policies and follows up on collections.
" Provides current and detailed information about all services and products offered by Spring Place.
" Handles sales transactions and keeps an accurate bank.
" Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
" Ensures that the designated areas are fully stocked with the needed supplies and amenities.
" Properly maintains the daily log, including accounting for completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basis.
" Maintains professionalism, grace, and dignity at all times Refrains from discussing company or personal business at all times.
" Maintains a clean, organized, and safe working environment.
" Ensures the safety and security of all members and team members by reporting any suspicious activity to Director of Member Services or designee.
" Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments, team members, and management.
" Maintains up to date knowledge of all Spring Place amenities as well as any special events.
" Resolves and/or refers to management all members requests, concerns, complaints and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service.
" Attends all training and team meetings as required.
" Performs and assists with other duties as assigned or requested by management.