Restaurant Systems Support Analyst

Restaurant Systems Support Analyst
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue.
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams and communities. 

The Role:
Looking for highly motivated IT Systems Analyst with experience working with point of sale and enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus. Experience with Data Management, IT Enterprise Systems, and Windows Operating Systems    

What You’ll Do:

• Manage store system setups and lead troubleshooting and solutioning for failures, providing direction and escalation.  
• Work with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Lead development, configuration, and administration of systems, tracking necessary version updates, and implementation of change control rules
• Provide support for escalations and track issues using ticketing system.
• Provide menu database planning, configuration, maintenance and quality assurance.
• Work with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Investigate and provide solutions for known problems with existing technology equipment and software
• Implement best practices for scalability, supportability, ease of maintenance and system performance. Research and development of new in-store technologies for the effectiveness and efficiency of the restaurant
• Develop new tools for systems automation and efficiency
• Working understanding of agile concepts and iterative delivery.

The Qualifications:

• 3-5 years of experience working in an IT Systems Analyst role.
• Experience working with NCR/Aloha or Par/Brink POS.
• Exceptional analytical and problem-solving skills for interpreting complex information from multiple sources
• Proven ability to lead requirements and design definition sessions to facilitate the development of effective business solutions.
• Proven ability to write comprehensive, clear, and concise business requirements documents and user stories.
• Ability to learn new technologies quickly.
• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization.
• Solid understanding of relational database concepts and some experience with SQL.
• Detail-oriented mindset, Self-directed and able to work with minimal supervision.
• Solid understanding of networking and APIs
• Solid knowledge of Office products (Word, Excel, Power Point, Visio).
• Ability to mentor and lead training sessions on software applications for end users of all skill sets.
• Hospitality software experience preferred (i.e. POS Systems, Back-Office Systems).
• Adherence to change management and documentation requirements.

Physical Requirements:

• Ability to maintain a stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner  

What we offer: 

• Competitive salary, plus bonus and long-term incentives* 
• Paid vacation, paid parental leave, plus paid opportunities to give back to the community*
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
• 401k enrollment with CAVA contribution*
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Restaurant Systems Support Analyst
At CAVA Support Centers we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue.
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams and communities. 

The Role:
Looking for highly motivated IT Systems Analyst with experience working with point of sale and enterprise software systems. An ideal person has the demonstrated ability to evaluate complex business and technical requirements and formulate clear, concise documentation. Successful candidates will be strong team players but also able to work independently. Experience in the hospitality industry is a plus. Experience with Data Management, IT Enterprise Systems, and Windows Operating Systems    

What You’ll Do:

• Manage store system setups and lead troubleshooting and solutioning for failures, providing direction and escalation.  
• Work with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Lead development, configuration, and administration of systems, tracking necessary version updates, and implementation of change control rules
• Provide support for escalations and track issues using ticketing system.
• Provide menu database planning, configuration, maintenance and quality assurance.
• Work with cross functional groups to identify and prioritize use cases for new and existing functionality, establishing project scope, system goals and requirements.
• Investigate and provide solutions for known problems with existing technology equipment and software
• Implement best practices for scalability, supportability, ease of maintenance and system performance. Research and development of new in-store technologies for the effectiveness and efficiency of the restaurant
• Develop new tools for systems automation and efficiency
• Working understanding of agile concepts and iterative delivery.

The Qualifications:

• 3-5 years of experience working in an IT Systems Analyst role.
• Experience working with NCR/Aloha or Par/Brink POS.
• Exceptional analytical and problem-solving skills for interpreting complex information from multiple sources
• Proven ability to lead requirements and design definition sessions to facilitate the development of effective business solutions.
• Proven ability to write comprehensive, clear, and concise business requirements documents and user stories.
• Ability to learn new technologies quickly.
• Ability to communicate verbally to technical and non-technical audiences and at all levels of the organization.
• Solid understanding of relational database concepts and some experience with SQL.
• Detail-oriented mindset, Self-directed and able to work with minimal supervision.
• Solid understanding of networking and APIs
• Solid knowledge of Office products (Word, Excel, Power Point, Visio).
• Ability to mentor and lead training sessions on software applications for end users of all skill sets.
• Hospitality software experience preferred (i.e. POS Systems, Back-Office Systems).
• Adherence to change management and documentation requirements.

Physical Requirements:

• Ability to maintain a stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner  

What we offer: 

• Competitive salary, plus bonus and long-term incentives* 
• Paid vacation, paid parental leave, plus paid opportunities to give back to the community*
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
• 401k enrollment with CAVA contribution*
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.