Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 14 Ridge Square NW, Suite 500, Washington, District of Columbia 20016, United States |
Customer Experience Specialist
At CAVA Support Centers we love
what we do, and we try and make every day as fulfilling as the last. Our
Support Center needs fanatics in tech, marketing, human resources, finance,
operations, supply chain, and store development to support our growing brands.
We foster a
culture built on five core values:
· Positivity – Every one of us can change someone’s day for the better.
· Transparency –We use transparency to help us make decisions through open dialogue
· Humility – We can always find ways to improve.
· Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
· Thoughtfulness –We go above and beyond for our guests, our teams and communities.
The Role:
As a member of the customer experience team, you will work
to create a world class experience for every guest, seeing each interaction as
an opportunity to create a Fanatic. You will support guests across the CAVA and
Zoes Kitchen brands, with a focus on weekend experiences. As such, the
perfect candidate will be a self-motivated leader who thinks critically and
acts quickly to address all issues.
What You’ll Do:
The Qualifications
· Passion for creating amazing, world class customer service.
· Preferably 1+ year experience in a customer service/support role.
· A quick learner - with the ability and confidence to work independently and collaboratively with our team.
· Raises a hand when they identify issues and isn’t scared of bringing fresh approaches to a team.
· Impeccable spelling, grammar, and communication skills.
· Zendesk, Slack, Outlook, and social media experience are a plus.
· Retail or restaurant experience is a plus.
Physical Requirements:
· Physical ability to sit for extended periods and work at a computer
· Must be able to operate a computer and other office equipment
· Must be able to identify, assess and observe detail
· Must be able to occasionally push, pull, lift or carry up to 50 pounds
· Ability to see, hear, and speak regularly
· Ability to squat, kneel, bend and twist occasionally
·
Ability to work in a constant state of alertness and safe manner
What we offer:
· Competitive salary, plus bonus and long-term incentives*
· Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
· Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
· 401k enrollment with CAVA contribution
· Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
· Free CAVA food
· Casual work environment
· The opportunity to be on the ground floor of a rapidly growing brand
*Indicates qualifying eligible positions only
CAVA – Joining “A culture, not a concept”
As
an equal opportunity employer, CAVA considers applicants for all positions
without regard to race, color, sex, religion, national origin, disability, age,
height, weight, marital status, sexual orientation, familial status, genetic
information or any other characteristic or protected classes as defined by
federal, state, or local law.
Customer Experience Specialist
At CAVA Support Centers we love
what we do, and we try and make every day as fulfilling as the last. Our
Support Center needs fanatics in tech, marketing, human resources, finance,
operations, supply chain, and store development to support our growing brands.
We foster a
culture built on five core values:
· Positivity – Every one of us can change someone’s day for the better.
· Transparency –We use transparency to help us make decisions through open dialogue
· Humility – We can always find ways to improve.
· Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
· Thoughtfulness –We go above and beyond for our guests, our teams and communities.
The Role:
As a member of the customer experience team, you will work
to create a world class experience for every guest, seeing each interaction as
an opportunity to create a Fanatic. You will support guests across the CAVA and
Zoes Kitchen brands, with a focus on weekend experiences. As such, the
perfect candidate will be a self-motivated leader who thinks critically and
acts quickly to address all issues.
What You’ll Do:
The Qualifications
· Passion for creating amazing, world class customer service.
· Preferably 1+ year experience in a customer service/support role.
· A quick learner - with the ability and confidence to work independently and collaboratively with our team.
· Raises a hand when they identify issues and isn’t scared of bringing fresh approaches to a team.
· Impeccable spelling, grammar, and communication skills.
· Zendesk, Slack, Outlook, and social media experience are a plus.
· Retail or restaurant experience is a plus.
Physical Requirements:
· Physical ability to sit for extended periods and work at a computer
· Must be able to operate a computer and other office equipment
· Must be able to identify, assess and observe detail
· Must be able to occasionally push, pull, lift or carry up to 50 pounds
· Ability to see, hear, and speak regularly
· Ability to squat, kneel, bend and twist occasionally
·
Ability to work in a constant state of alertness and safe manner
What we offer:
· Competitive salary, plus bonus and long-term incentives*
· Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
· Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
· 401k enrollment with CAVA contribution
· Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
· Free CAVA food
· Casual work environment
· The opportunity to be on the ground floor of a rapidly growing brand
*Indicates qualifying eligible positions only
CAVA – Joining “A culture, not a concept”
As
an equal opportunity employer, CAVA considers applicants for all positions
without regard to race, color, sex, religion, national origin, disability, age,
height, weight, marital status, sexual orientation, familial status, genetic
information or any other characteristic or protected classes as defined by
federal, state, or local law.
Salary | Competitive salary |
Schedule | Full Time |
Experience | Minimum 1 year of experience |
Location | 14 Ridge Square NW, Suite 500, Washington, District of Columbia 20016, United States |