Manager Security - Chicago

Supervise ancillary events such as TV shots, Fan Fests and promotional activities along with Security shifts
Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees - during all events and functions within the operating areas of the Theater.
Works closely with the Command Center to safeguard company and guest property during an event.
Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Work with local law enforcement to develop and implement periodic threat-based scenario table top exercises and familiarization walk-throughs of the theater.
Highly responsive to emergencies in a fast paced, time sensitive environment.
Ensure consistency and a high level of execution by security personnel of all policies, standards and procedures.
Provide reports to the Director of Security including incident reports, weekly security activity report, end of event flash reports.
Conduct periodic security risk assessments, physical security assessments, and threat assessments on the theater.
Develop and provide the Director of Security pre-event security plans for all events at the venue.
Develop/update all security SOPs and contingency plans.
Keep track of all lessons learned and best practices and use them to improve performance.
Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.
Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.
Investigate security-related issues and develop solutions.
Attend production meetings and produce event notes outlining client expectations and operational needs.
Participate and conduct walk-throughs to ensure adequate security for events as well as VIP ingress/egress.
Create weekly roll-calls in accordance with building posts and construction/event related needs for building supervisors as well as fill late call outs daily.
Coordinate with Staff Services to adequately schedule security officers in accordance with working budget.
Maintain attendance files and records for all full time and part time Building Security Officers.
Responsible for ensuring CCTV systems are running properly and contacting maintenance when necessary.
Complete video reviews and investigations for companywide matters and legal issues.
Review camera scopes of view and ensure 100% camera coverage in the building.
Assist with legal depositions regarding video footage and investigations conducted.
Functional understanding of CCure Access Control and link to CCTV systems.
Track and process time off for Security Officers.
Check and accurately monitor daily payroll submissions.
Represent the Director of Security at meetings in his/her absence.
Work with Human Resources regarding employee matters and regulations.
Support ID Operations with updating card access, swipe reports, locking/unlocking doors and special projects.
Maintain a key control inventory and management system and have new keys cut as needed.

Qualifications
Minimum 5 years of prior management experience in a large volume physical and electronic security role.
The ideal candidate will have a minimum of 5-8 years’ Security/Operational management experience in a large venue; knowledge of high-level event operations, sports, or theatre operations within a sizeable entertainment venue.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
Proven track record with implementation of electronic security measures and physical security measures is required.
Significant experience with access control measures, screening operations, and VIP security is required.
Proven track record in developing security plans, physical security assessments and risk assessments is essential.
Ability to manage cross functional teams and building relationships is essential.
Knowledge of local public assembly and fire codes required.
Knowledge of fire evacuation procedures/drills and other contingency measures required.
Experience working with city, state and federal agencies.
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Ability to hold team accountable for outcomes and monitor performance
Successful track record of measuring improvements in customer satisfaction and loyalty
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Proactive self-starter and able to work collaboratively
Proficiency in Microsoft Office
Must be willing to travel to other locations as needed
Demonstrated experience with alarm systems, video systems and access control systems
Knowledge of Software House C-Cure 9000 Access Control System, video recorder applications, and CCTV networks.
Excellent verbal & written communication, organizational and time management skills required
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Skilled at working collaboratively and in a team environment
Strong interpersonal/customer service skills
Able to work under pressure and meet deadlines, while managing multiple tasks.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off

Supervise ancillary events such as TV shots, Fan Fests and promotional activities along with Security shifts
Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees - during all events and functions within the operating areas of the Theater.
Works closely with the Command Center to safeguard company and guest property during an event.
Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Work with local law enforcement to develop and implement periodic threat-based scenario table top exercises and familiarization walk-throughs of the theater.
Highly responsive to emergencies in a fast paced, time sensitive environment.
Ensure consistency and a high level of execution by security personnel of all policies, standards and procedures.
Provide reports to the Director of Security including incident reports, weekly security activity report, end of event flash reports.
Conduct periodic security risk assessments, physical security assessments, and threat assessments on the theater.
Develop and provide the Director of Security pre-event security plans for all events at the venue.
Develop/update all security SOPs and contingency plans.
Keep track of all lessons learned and best practices and use them to improve performance.
Collaborate with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency.
Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues.
Investigate security-related issues and develop solutions.
Attend production meetings and produce event notes outlining client expectations and operational needs.
Participate and conduct walk-throughs to ensure adequate security for events as well as VIP ingress/egress.
Create weekly roll-calls in accordance with building posts and construction/event related needs for building supervisors as well as fill late call outs daily.
Coordinate with Staff Services to adequately schedule security officers in accordance with working budget.
Maintain attendance files and records for all full time and part time Building Security Officers.
Responsible for ensuring CCTV systems are running properly and contacting maintenance when necessary.
Complete video reviews and investigations for companywide matters and legal issues.
Review camera scopes of view and ensure 100% camera coverage in the building.
Assist with legal depositions regarding video footage and investigations conducted.
Functional understanding of CCure Access Control and link to CCTV systems.
Track and process time off for Security Officers.
Check and accurately monitor daily payroll submissions.
Represent the Director of Security at meetings in his/her absence.
Work with Human Resources regarding employee matters and regulations.
Support ID Operations with updating card access, swipe reports, locking/unlocking doors and special projects.
Maintain a key control inventory and management system and have new keys cut as needed.

Qualifications
Minimum 5 years of prior management experience in a large volume physical and electronic security role.
The ideal candidate will have a minimum of 5-8 years’ Security/Operational management experience in a large venue; knowledge of high-level event operations, sports, or theatre operations within a sizeable entertainment venue.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred
Proven track record with implementation of electronic security measures and physical security measures is required.
Significant experience with access control measures, screening operations, and VIP security is required.
Proven track record in developing security plans, physical security assessments and risk assessments is essential.
Ability to manage cross functional teams and building relationships is essential.
Knowledge of local public assembly and fire codes required.
Knowledge of fire evacuation procedures/drills and other contingency measures required.
Experience working with city, state and federal agencies.
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer problems with a sense of urgency
Ability to demonstrate success in managing multiple tasks while under tight deadlines
Ability to hold team accountable for outcomes and monitor performance
Successful track record of measuring improvements in customer satisfaction and loyalty
Demonstrated experience coaching, mentoring and developing staff to perform at high levels
Proactive self-starter and able to work collaboratively
Proficiency in Microsoft Office
Must be willing to travel to other locations as needed
Demonstrated experience with alarm systems, video systems and access control systems
Knowledge of Software House C-Cure 9000 Access Control System, video recorder applications, and CCTV networks.
Excellent verbal & written communication, organizational and time management skills required
Possess exceptional attention to detail and strong follow-up skills necessary
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency
Skilled at working collaboratively and in a team environment
Strong interpersonal/customer service skills
Able to work under pressure and meet deadlines, while managing multiple tasks.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required. May have split days off