Accessibility
Category
Premium Casual
Cuisine
Southern
  • Summary
  • Description
  • Skills
Summary
Guest Service Mgr
Salary Competitive salary
Schedule Full Time
Experience Minimum 1 year of experience
Location 2000 Meridian Blvd #110, Franklin, TN 37067, USA
Category Premium Casual
Cuisine Southern

Guest Service Mgr


Description
The Guest Service Manager ensures our guest experience begins and ends with exceptional service. Tupelo Honey seeks a passionate individual who can manage high-volume business while providing first class guest-centric service. The position manages all FOH service and support staff and is responsible for creating Tupelo Honey loyal customers and acknowledging and thanking our fans and repeat guests. The Guest Service Manager will be responsible for meeting operational guidelines and ensuring profitability of the store.
• Benefits include:
• Industry-leading compensation.
• Quarterly profit-sharing bonus program.
• Best-in-class employee and family health care
• Tenure-based employment incentives
• Life, Dental, Vision, Disability benefit options
• Work-life balance with options for vacation and sick time
• Employee phantom-share stock options
• Fast-growth company with advancement opportunities 

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES

• Oversight of AM Dining Room Service staff including service captain, lead server, and lead host.
• Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
• Responsible for catering/to-go execution and delivery.
• Responsible for performance management of servers and support staff.


QUALIFICATIONS
• Be 21 years of age.
• At least 3 years’ experience in front of house service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.
• Must have a working knowledge of the English language.
REQUIREMENTS
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must be able to move and process information quickly.

As a salaried manager, you will be required to provide proof of your current Serve Safe Certification. If you do not have a certification, or your certification is expired, – you will be responsible for purchasing and completing your certification program within 90 days from your date of hire and providing proof of certification to the Human Resources department. Once your original certification has expired, your Serve Safe recertification will be provided by Tupelo Honey Cafe at no cost to you.


The Guest Service Manager ensures our guest experience begins and ends with exceptional service. Tupelo Honey seeks a passionate individual who can manage high-volume business while providing first class guest-centric service. The position manages all FOH service and support staff and is responsible for creating Tupelo Honey loyal customers and acknowledging and thanking our fans and repeat guests. The Guest Service Manager will be responsible for meeting operational guidelines and ensuring profitability of the store.
• Benefits include:
• Industry-leading compensation.
• Quarterly profit-sharing bonus program.
• Best-in-class employee and family health care
• Tenure-based employment incentives
• Life, Dental, Vision, Disability benefit options
• Work-life balance with options for vacation and sick time
• Employee phantom-share stock options
• Fast-growth company with advancement opportunities 

ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITIES

• Oversight of AM Dining Room Service staff including service captain, lead server, and lead host.
• Responsible for adherence to all Tupelo Honey Southern Kitchen and Bar service standards.
• Responsible for catering/to-go execution and delivery.
• Responsible for performance management of servers and support staff.


QUALIFICATIONS
• Be 21 years of age.
• At least 3 years’ experience in front of house service environment as service or management personnel.
• Must possess a positive, proactive, constructive teamwork attitude.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Must be able to communicate clearly and effectively with all managers, employees, guests and purveyors at all business volume levels.
• Must have a working knowledge of the English language.
REQUIREMENTS
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must be able to move and process information quickly.

As a salaried manager, you will be required to provide proof of your current Serve Safe Certification. If you do not have a certification, or your certification is expired, – you will be responsible for purchasing and completing your certification program within 90 days from your date of hire and providing proof of certification to the Human Resources department. Once your original certification has expired, your Serve Safe recertification will be provided by Tupelo Honey Cafe at no cost to you.



Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 1 year of experience
Location 2000 Meridian Blvd #110, Franklin, TN 37067, USA
Category Premium Casual
Cuisine Southern

Skills
Casual Dining Experience
By applying you confirm you have these skills.

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2000 Meridian Blvd #110, Franklin, TN 37067, USA