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Summary
Accommodation Manager
Salary Competitive salary
Schedule Full Time
Location Doughmore Bay, Doonbeg, Co. Clare, Ireland

Accommodation Manager


Description

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of
the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and
access to the best activities, culture, heritage and one of the most picturesque settings Ireland
has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf
Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is
the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View
Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling
waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of 305 people
during high season, offering a world class 5 Star Hotel workplace, with the beauty and
balance of West Clare living.


Job Title: Accommodation Manager

Department: Heart of House

Responsible To: Operations Manager

Type of Contract: Full-time, Permanent

Main Purpose of Job: To ensure that all guest bedrooms, suites and public areas are serviced and cleaned to a five-star standard. Directly manage the Housekeeping department and ensures strict compliance with hotels policies and processes.

Liaises with: Front Office, Reservations, Maintenance


MAIN DUTIES

• Interview, select, train and supervise Accommodation staff to ensure the efficient operation of the department.
• Ensure consistently of five-star experience through consistent monitoring of standard operating procedures and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Develop Accommodation departmental standards and improved processes following Trump International standards of service and procedure. Conduct meetings and training sessions as and when required.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise and conduct pre-shift and departmental meetings communicating any pertinent information to the staff, such as room occupancy, special requirements and VIP needs.
• Rigidly follow and observe all hygiene standards and ensure staff comply with hotel policy regarding uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, accommodation assistant check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuring all areas meet the hotel’s five-star standard of cleanliness, maintenance and presentation.
• Ensure all Maintenance work in Suites and public areas is rectified prior to releasing rooms back to front desk.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management. Develop and maintain a strong, productive and vital relationship with the hotel’s linen company provider.
• Keep abreast of all new research and industry standards for the delivery of a five-star accommodation experience.
• Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Develop and utilise check lists for regular preventative maintenance and for regular cleaning and upkeep.
• Ensure that all Accommodation department vehicles’ (vans and buggys) upkeep is monitored and they are regularly and well maintained.
• Organise appropriate staff training for the use and safe operation of departmental vehicles.
• Ensure all supply storage areas are clean, tidy and well maintained.
• Develop and implement cost-saving and profit-enhancing initiatives. Minimise wastage of materials and energy through careful monitoring of product usage.
• Maintain strong budget awareness and possess an understanding of revenue and expense detail and the ability to manage costs effectively.
• Develop a strong, positive and pro-active relationship with Suite owners, maintaining regular and ongoing contact.
• Address any guest concerns in a professional and timely manner and notify Management of same.
• Ensure that all orders are entered into the company POS system.
• Maintain a strong rapport with all departments in particular Front Office and ensure that guest needs and satisfaction are consistently prioritised.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

HEALTH & SAFETY

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• Knowledge of local and company hygiene, health and safety regulations
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
• To keep your work area clean, tidy and safe and report any hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and have knowledge of the location of first aid boxes/fire extinguishers/alarms.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
• To carry out and promote fire and accident drills as directed by the hotel safety officer.




OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.


QUALIFYING CRITERIA

– Degree or Diploma in Hospitality Management or equivalent experience.
– Previous supervisory experience
– Knowledge and experience of Forbes five-star hospitality an advantage.
– Excellent knowledge on how to inspect properties.
– A team player who is resourceful and self-motivating
– Good organisational and problem-solving skills.
– Customer focused.
– Operates to a very high-quality standard with a keen eye for detail.
– Positive, can do attitude.
– Excellent communication and interpersonal skills.
– Ability to work flexible hours.
– Ability to remain calm whilst under pressure.
– Additional languages an advantage.


BENEFITS:

– Regularly stocked canteen for meals, snacks and beverages while on duty
– Discounts in our Spa, Hotel & Golf course
– Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom
– Free Car parking
– Regular staff appreciation initiatives.
– Opportunities to develop and grow through assisted educational opportunities
– Sick Benefit scheme
– Personal locker where required.

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of
the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and
access to the best activities, culture, heritage and one of the most picturesque settings Ireland
has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf
Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is
the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View
Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling
waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of 305 people
during high season, offering a world class 5 Star Hotel workplace, with the beauty and
balance of West Clare living.


Job Title: Accommodation Manager

Department: Heart of House

Responsible To: Operations Manager

Type of Contract: Full-time, Permanent

Main Purpose of Job: To ensure that all guest bedrooms, suites and public areas are serviced and cleaned to a five-star standard. Directly manage the Housekeeping department and ensures strict compliance with hotels policies and processes.

Liaises with: Front Office, Reservations, Maintenance


MAIN DUTIES

• Interview, select, train and supervise Accommodation staff to ensure the efficient operation of the department.
• Ensure consistently of five-star experience through consistent monitoring of standard operating procedures and ensure adherence to these standards by regularly and fairly holding staff accountable for their performance.
• Develop Accommodation departmental standards and improved processes following Trump International standards of service and procedure. Conduct meetings and training sessions as and when required.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise and conduct pre-shift and departmental meetings communicating any pertinent information to the staff, such as room occupancy, special requirements and VIP needs.
• Rigidly follow and observe all hygiene standards and ensure staff comply with hotel policy regarding uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and act on any information given.
• Issue keys, room lists, accommodation assistant check lists and cleaning schedules to accommodation staff at the beginning of shift and collect and check them at end of shift.
• Check all work given to the Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards are being adhered to.
• Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuring all areas meet the hotel’s five-star standard of cleanliness, maintenance and presentation.
• Ensure all Maintenance work in Suites and public areas is rectified prior to releasing rooms back to front desk.
• Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded.
• Ensure Hotel Laundry and Dry Cleaning is dealt to the standard laid down by the hotel management. Develop and maintain a strong, productive and vital relationship with the hotel’s linen company provider.
• Keep abreast of all new research and industry standards for the delivery of a five-star accommodation experience.
• Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
• Develop and utilise check lists for regular preventative maintenance and for regular cleaning and upkeep.
• Ensure that all Accommodation department vehicles’ (vans and buggys) upkeep is monitored and they are regularly and well maintained.
• Organise appropriate staff training for the use and safe operation of departmental vehicles.
• Ensure all supply storage areas are clean, tidy and well maintained.
• Develop and implement cost-saving and profit-enhancing initiatives. Minimise wastage of materials and energy through careful monitoring of product usage.
• Maintain strong budget awareness and possess an understanding of revenue and expense detail and the ability to manage costs effectively.
• Develop a strong, positive and pro-active relationship with Suite owners, maintaining regular and ongoing contact.
• Address any guest concerns in a professional and timely manner and notify Management of same.
• Ensure that all orders are entered into the company POS system.
• Maintain a strong rapport with all departments in particular Front Office and ensure that guest needs and satisfaction are consistently prioritised.
• Attend weekly meetings or briefings as required by Management.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

HEALTH & SAFETY

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
• Knowledge of local and company hygiene, health and safety regulations
• To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
• To keep your work area clean, tidy and safe and report any hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and have knowledge of the location of first aid boxes/fire extinguishers/alarms.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
• To carry out and promote fire and accident drills as directed by the hotel safety officer.




OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.


QUALIFYING CRITERIA

– Degree or Diploma in Hospitality Management or equivalent experience.
– Previous supervisory experience
– Knowledge and experience of Forbes five-star hospitality an advantage.
– Excellent knowledge on how to inspect properties.
– A team player who is resourceful and self-motivating
– Good organisational and problem-solving skills.
– Customer focused.
– Operates to a very high-quality standard with a keen eye for detail.
– Positive, can do attitude.
– Excellent communication and interpersonal skills.
– Ability to work flexible hours.
– Ability to remain calm whilst under pressure.
– Additional languages an advantage.


BENEFITS:

– Regularly stocked canteen for meals, snacks and beverages while on duty
– Discounts in our Spa, Hotel & Golf course
– Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom
– Free Car parking
– Regular staff appreciation initiatives.
– Opportunities to develop and grow through assisted educational opportunities
– Sick Benefit scheme
– Personal locker where required.


Details
Salary Competitive salary
Schedule Full Time
Location Doughmore Bay, Doonbeg, Co. Clare, Ireland

Skills
– Degree or Diploma in Hospitality Management or equivalent experience
– Previous supervisory experience
– Knowledge and experience of Forbes five-star hospitality an advantage
– Excellent knowledge on how to inspect properties.
– A team player who is resourceful and self-motivating
– Good organisational and problem-solving skills.
– Customer focused.
– Operates to a very high-quality standard with a keen eye for detail.
– Positive, can do attitude
– Excellent communication and interpersonal skills.
– Ability to work flexible hours.
– Ability to remain calm whilst under pressure
– Additional languages an advantage.
By applying you confirm you have these skills.

expired job post

Doughmore Bay, Doonbeg, Co. Clare, Ireland