Concierge

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Duties and Responsibilities

Provide guests access to all Washington, DC has to offer within scope of availability

• Offer a warm, sincere and personalized welcome to all guests

• Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation

• Maintain a constantly updated database with extensive information about city highlights

• Arrange tickets for theatre, sporting events and local attractions

• Make and confirm all transportation arrangements with contracted limousine company

• Make and confirm dining reservations

• Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms

• Communicate information effectively to Rooms Leadership

• Train, coach and support the Concierge staff colleagues

• Direct and supervise Concierge Agents in the daily operation of the department


Requirements:


• 2 years Concierge experience

• Member of Les Clefs d'Or- preferred

• Able to communicate written and spoken English

• Excellent overall communication skills

• The ability to work well in a team environment

• Able to stand for extended periods of time

• Must be professional and possess excellent presentation, communication, organization, and effective time management skills

• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Washington, DC.

• Flexible schedules and working hours; willingness to work weekends & holidays required.

• Multi-lingual is preferred

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Duties and Responsibilities

Provide guests access to all Washington, DC has to offer within scope of availability

• Offer a warm, sincere and personalized welcome to all guests

• Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation

• Maintain a constantly updated database with extensive information about city highlights

• Arrange tickets for theatre, sporting events and local attractions

• Make and confirm all transportation arrangements with contracted limousine company

• Make and confirm dining reservations

• Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms

• Communicate information effectively to Rooms Leadership

• Train, coach and support the Concierge staff colleagues

• Direct and supervise Concierge Agents in the daily operation of the department


Requirements:


• 2 years Concierge experience

• Member of Les Clefs d'Or- preferred

• Able to communicate written and spoken English

• Excellent overall communication skills

• The ability to work well in a team environment

• Able to stand for extended periods of time

• Must be professional and possess excellent presentation, communication, organization, and effective time management skills

• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Washington, DC.

• Flexible schedules and working hours; willingness to work weekends & holidays required.

• Multi-lingual is preferred