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Category
Hotel
Cuisine
Washington DC
  • Summary
  • Description
  • Skills
Summary
Management Trainee ( Rooms Division)
Salary To be discussed
Schedule Full Time
Start date Mon, 04 Dec 2017 17:00:00 GMT
Location 2650 Virginia Ave NW, Washington, DC 20037, USA
Category Hotel
Cuisine Washington DC

Management Trainee ( Rooms Division)


Description
The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities
Essential Functions

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive internal/external guest relations at all times.
* Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain complete knowledge at all times of: status of hotel room counts, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
* Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
* Document call offs and replace for any shift.
* Coordinate breaks for assigned staff.
* Prepare and distribute assignment sheets to assigned staff and review priorities.
* Assign designated keys, radios to assigned staff. Maintain accurate record of such and ensure security of keys.
* Communicate additions or changes to the assignment sheets as they arise throughout the shift.
* Inspect guest rooms, guest corridors, elevator foyer area, service area including staff restroom and storage area.
* Check all staff for proper work attire/grooming.
* Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
* Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
* Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
* Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
* Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
* Conduct training of staff as assigned.
* Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
* Document pertinent information in department log book.
* Properly clock out staff making any adjustments needed.
* Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
* Update room statuses throughout the day on the hotel computer system.
* Remain alert, courteous and helpful to guest co-workers at all times.
* Other duties as assigned.

Other Duties

* All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
* Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
* Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
* Comply with hotel grooming standards for both uniformed and non-uniformed Colleagues.
* Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
* Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Education:

Hospitality college diploma or college degree preferred. Students who are in their last semester of hospitality college and ready to graduate may apply as well.

Experience:

Prior experience within a luxury five-star hotel brand preferred.
Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Other:

Must be customer-service oriented and have excellent hospitality skills. Must be able to multitask in a fast-paced luxury environment. Must be detailed oriented and willing to work in any shift. Knowledge of Opera and another language is a plus.

The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties and Responsibilities
Essential Functions

* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
* Maintain positive internal/external guest relations at all times.
* Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
* Maintain complete knowledge at all times of: status of hotel room counts, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
* Ensure that assigned staff have reported to work and clocked in properly; document any late or absent employees.
* Document call offs and replace for any shift.
* Coordinate breaks for assigned staff.
* Prepare and distribute assignment sheets to assigned staff and review priorities.
* Assign designated keys, radios to assigned staff. Maintain accurate record of such and ensure security of keys.
* Communicate additions or changes to the assignment sheets as they arise throughout the shift.
* Inspect guest rooms, guest corridors, elevator foyer area, service area including staff restroom and storage area.
* Check all staff for proper work attire/grooming.
* Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
* Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
* Assist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
* Complete work orders for maintenance repairs and submit to Engineering directly for urgent repairs.
* Accommodate internal/external guest requests for items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
* Conduct training of staff as assigned.
* Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
* Document pertinent information in department log book.
* Properly clock out staff making any adjustments needed.
* Complete all paperwork and closing duties before leaving. Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
* Update room statuses throughout the day on the hotel computer system.
* Remain alert, courteous and helpful to guest co-workers at all times.
* Other duties as assigned.

Other Duties

* All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
* Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
* Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
* Comply with hotel grooming standards for both uniformed and non-uniformed Colleagues.
* Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
* Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Education:

Hospitality college diploma or college degree preferred. Students who are in their last semester of hospitality college and ready to graduate may apply as well.

Experience:

Prior experience within a luxury five-star hotel brand preferred.
Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Other:

Must be customer-service oriented and have excellent hospitality skills. Must be able to multitask in a fast-paced luxury environment. Must be detailed oriented and willing to work in any shift. Knowledge of Opera and another language is a plus.


Details
Salary To be discussed
Schedule Full Time
Start date Mon, 04 Dec 2017 17:00:00 GMT
Location 2650 Virginia Ave NW, Washington, DC 20037, USA
Category Hotel
Cuisine Washington DC

Skills
Microsoft Office
POS Systems
Able to lift 30+ pounds
Fast-Paced Experience
Fluent in English
Other
Advanced Knowledge of Cash Registers/ Money Handling
By applying you confirm you have these skills.

expired job post

2650 Virginia Ave NW, Washington, DC 20037, USA