Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.
To deliver exceptional, professional, nurturing and relaxing services to spa guests while being a productive and active team member of the Spa.
REPORTS TO: Spa Director
General Duties and Responsibilities
•Call in to confirm all appointments for which you are scheduled. Arrive at least 15 minutes prior to first appointment scheduled for the day. Be available within one hour during any shift you are scheduled for.
•Greet guest with a smile, maintain eye contact and use guest’s surname.
•Ensure that the guest has a full understanding of the service and is comfortable prior to beginning treatment. Do not diagnosis physical ailments or give advice in regards to medical concerns.
•Provide quality, safe, consistent and ethical massage to all guests. During the service, check with the guest regularly to assure guest’s comfort and pressure of massage. Check with guest on room temperature, amount of light, music and any other aspects of the guest’s experience that can be adjusted for their comfort.
•Interact with guests and fellow team members in a friendly and service oriented manner. Offer each guest water at the end of their service.
•Clean work areas when finished with treatment, keeping it clean and prepared for the next guest and staff member. Treatment rooms are always left in a clean presentable fashion. Complete assigned side work - this includes but is not limited to: separating linens, wiping down counters, cabinets, doors and oil bottles, refilling oil bottles, cleaning the hot cabbies, clean items used for treatments, etc.
•Adjust table height for correct ergonomic working standards.
•Participates in all required training, attends all monthly/quarterly staff meetings.
•Check in with Spa Concierge/Front Desk Attendant when arriving and leaving the Spa.
•At a minimum, abide by all National Board of Massage Certification regulations and guidelines. Some locations may have higher standards which massage therapists are required to comply with.
• Some locations may require each massage therapist to perform at least (2) guest contact services per month and participate in marketing of the spa; offering chair massage and attending events.
Experience and Requirements
Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Can communicate well with guests. Identifies and resolves problems in a timely manner. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to establish and maintain effective working relationships with associates, customers and patrons. Local and/or State Certification or License is required. Minimum 200 hours massage education and 2 years professional experience preferred.