Reservations Co-Ordinator

We believe Hospitality isn't just a job;

We have a journey of discovery, learning, different cultures and all we need is talent, time, enthusiasm, hard work, and dedication from the people we employ.

Are you out-going? Full of energy and enthusiastic? Able to offer excellent customer service?
Are you creative? And will you communicate openly, think outside the box? and share ideas?

We are currently looking for a reservations co-ordinator. You will be an important part of the team maximising all revenue opportunities and able to understand and work to a rate strategy, handle incoming reservations both via phone and online. You maybe the first person our guests speak to on the phone and so you provide guests with a warm welcome and a great first impression. You will work closely with the reception team and Front Office Manager to ensure all reservations are correctly recorded and inputted in our PMS system and that all online third party booking sites are managed. Provide weekly/monthly tracking reports as required by Front Office Manager and your colleagues in sales.

What are we looking for?
• At least 2 years' experience in reservations, ideally in full service hotels and have strong administrative, communication and computing skills.
• Previous experience in property management systems either Guestline, Fidelio, Opera, Delphi, Holidex and Perform will be a strong advantage.
• Have a good local knowledge.
• Spoken and written English skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Flexible approach to hours working an average 40-42.5 hours week with the ability to work some evenings and weekends where required. Overtime is payable.

What do I get in return …………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility

If you feel you are the right candidate for the role as our Reservations Manager, apply now by clicking the button!

We believe Hospitality isn't just a job;

We have a journey of discovery, learning, different cultures and all we need is talent, time, enthusiasm, hard work, and dedication from the people we employ.

Are you out-going? Full of energy and enthusiastic? Able to offer excellent customer service?
Are you creative? And will you communicate openly, think outside the box? and share ideas?

We are currently looking for a reservations co-ordinator. You will be an important part of the team maximising all revenue opportunities and able to understand and work to a rate strategy, handle incoming reservations both via phone and online. You maybe the first person our guests speak to on the phone and so you provide guests with a warm welcome and a great first impression. You will work closely with the reception team and Front Office Manager to ensure all reservations are correctly recorded and inputted in our PMS system and that all online third party booking sites are managed. Provide weekly/monthly tracking reports as required by Front Office Manager and your colleagues in sales.

What are we looking for?
• At least 2 years' experience in reservations, ideally in full service hotels and have strong administrative, communication and computing skills.
• Previous experience in property management systems either Guestline, Fidelio, Opera, Delphi, Holidex and Perform will be a strong advantage.
• Have a good local knowledge.
• Spoken and written English skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Flexible approach to hours working an average 40-42.5 hours week with the ability to work some evenings and weekends where required. Overtime is payable.

What do I get in return …………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension

In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility

If you feel you are the right candidate for the role as our Reservations Manager, apply now by clicking the button!