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Floor Manager
Summary
Floor Manager
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 186 Mott St, New York, NY 10012, USA |
Floor Manager
Description
The Sosta, (“break” in Italian), is a fresh, authentic Italian restaurant inspired by all of Italy’s regions and cuisines, with a focus on making fresh pasta daily. Our mission is to bring the simplicity, style and quality of a true Italian experience to New York City.
We are open seven days a week, and feature an all-day menu and weekend brunch. The Sosta offers guests the opportunity to enjoy fresh, authentic Italian dishes, including a focus on signature, house-made pastas and complementary sauces, chef-crafted salads, fresh-baked focaccia sandwiches, antipasti boards, daily soups, specially-curated house wines and beers on tap, fresh-baked cookies and local-sourced gelato from Fresco Gelateria in the East Village.
It is the responsibility of the Floor Manager to make sure that our guests are taken care of in an accommodating and professional manner, and to ensure total satisfaction through leading their team with a passion for our product, and a quality-driven leadership style. The Floor Manager will support the daily operations with tasks including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff.
Employee & Guest Relations
- Check in with employees to confirm attendance and make sure they are prepared to begin shifts
- Welcome all new hires, and champion their training & performance management
- Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
- Assign breaks & side work tasks for all employees
- Maintain positive and motivating environment for all employees and guests
- Coach & counsel under-performing employees, and follow up with documentation as needed; recognize stand-out performance from
staff as well
- Learn and understand all company policies and provide suitable advice to employees
Product & Quality Assurance
- Check quality of all products each day, and organize rotation of displays
- Consistently monitor the FOH staff to ensure that they are following compliance standards with regard to Guest Relations,
Department of Health, and Safety & Sanitation
- Take ownership of the Counter station, ensuring that each and every interaction is adhering to by CHLOE. standards
- Open and close the store; keep management aware of any issues that arise
- Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
- Manage left over products and handle all waste prior to closing
Health & Safety
- Regularly inspect store to assure standards are maintained at all times
- Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary
improvements
- Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts, and
follow-up with feedback, as needed
- Own the location’s maintenance process and follow up to make sure issues are resolved in a timely manner
- Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
REQUIREMENTS
- 2 years of leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is
strongly preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations; interest in vegan/healthy lifestyle is a plus, but not required!
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.
Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! The Sosta is an EOE, and we look forward to hearing from you.
We are open seven days a week, and feature an all-day menu and weekend brunch. The Sosta offers guests the opportunity to enjoy fresh, authentic Italian dishes, including a focus on signature, house-made pastas and complementary sauces, chef-crafted salads, fresh-baked focaccia sandwiches, antipasti boards, daily soups, specially-curated house wines and beers on tap, fresh-baked cookies and local-sourced gelato from Fresco Gelateria in the East Village.
It is the responsibility of the Floor Manager to make sure that our guests are taken care of in an accommodating and professional manner, and to ensure total satisfaction through leading their team with a passion for our product, and a quality-driven leadership style. The Floor Manager will support the daily operations with tasks including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff.
Employee & Guest Relations
- Check in with employees to confirm attendance and make sure they are prepared to begin shifts
- Welcome all new hires, and champion their training & performance management
- Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
- Assign breaks & side work tasks for all employees
- Maintain positive and motivating environment for all employees and guests
- Coach & counsel under-performing employees, and follow up with documentation as needed; recognize stand-out performance from
staff as well
- Learn and understand all company policies and provide suitable advice to employees
Product & Quality Assurance
- Check quality of all products each day, and organize rotation of displays
- Consistently monitor the FOH staff to ensure that they are following compliance standards with regard to Guest Relations,
Department of Health, and Safety & Sanitation
- Take ownership of the Counter station, ensuring that each and every interaction is adhering to by CHLOE. standards
- Open and close the store; keep management aware of any issues that arise
- Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
- Manage left over products and handle all waste prior to closing
Health & Safety
- Regularly inspect store to assure standards are maintained at all times
- Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary
improvements
- Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts, and
follow-up with feedback, as needed
- Own the location’s maintenance process and follow up to make sure issues are resolved in a timely manner
- Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
REQUIREMENTS
- 2 years of leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is
strongly preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations; interest in vegan/healthy lifestyle is a plus, but not required!
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.
Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! The Sosta is an EOE, and we look forward to hearing from you.
The Sosta, (“break” in Italian), is a fresh, authentic Italian restaurant inspired by all of Italy’s regions and cuisines, with a focus on making fresh pasta daily. Our mission is to bring the simplicity, style and quality of a true Italian experience to New York City.
We are open seven days a week, and feature an all-day menu and weekend brunch. The Sosta offers guests the opportunity to enjoy fresh, authentic Italian dishes, including a focus on signature, house-made pastas and complementary sauces, chef-crafted salads, fresh-baked focaccia sandwiches, antipasti boards, daily soups, specially-curated house wines and beers on tap, fresh-baked cookies and local-sourced gelato from Fresco Gelateria in the East Village.
It is the responsibility of the Floor Manager to make sure that our guests are taken care of in an accommodating and professional manner, and to ensure total satisfaction through leading their team with a passion for our product, and a quality-driven leadership style. The Floor Manager will support the daily operations with tasks including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff.
Employee & Guest Relations
- Check in with employees to confirm attendance and make sure they are prepared to begin shifts
- Welcome all new hires, and champion their training & performance management
- Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
- Assign breaks & side work tasks for all employees
- Maintain positive and motivating environment for all employees and guests
- Coach & counsel under-performing employees, and follow up with documentation as needed; recognize stand-out performance from
staff as well
- Learn and understand all company policies and provide suitable advice to employees
Product & Quality Assurance
- Check quality of all products each day, and organize rotation of displays
- Consistently monitor the FOH staff to ensure that they are following compliance standards with regard to Guest Relations,
Department of Health, and Safety & Sanitation
- Take ownership of the Counter station, ensuring that each and every interaction is adhering to by CHLOE. standards
- Open and close the store; keep management aware of any issues that arise
- Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
- Manage left over products and handle all waste prior to closing
Health & Safety
- Regularly inspect store to assure standards are maintained at all times
- Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary
improvements
- Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts, and
follow-up with feedback, as needed
- Own the location’s maintenance process and follow up to make sure issues are resolved in a timely manner
- Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
REQUIREMENTS
- 2 years of leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is
strongly preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations; interest in vegan/healthy lifestyle is a plus, but not required!
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.
Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! The Sosta is an EOE, and we look forward to hearing from you.
We are open seven days a week, and feature an all-day menu and weekend brunch. The Sosta offers guests the opportunity to enjoy fresh, authentic Italian dishes, including a focus on signature, house-made pastas and complementary sauces, chef-crafted salads, fresh-baked focaccia sandwiches, antipasti boards, daily soups, specially-curated house wines and beers on tap, fresh-baked cookies and local-sourced gelato from Fresco Gelateria in the East Village.
It is the responsibility of the Floor Manager to make sure that our guests are taken care of in an accommodating and professional manner, and to ensure total satisfaction through leading their team with a passion for our product, and a quality-driven leadership style. The Floor Manager will support the daily operations with tasks including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff.
Employee & Guest Relations
- Check in with employees to confirm attendance and make sure they are prepared to begin shifts
- Welcome all new hires, and champion their training & performance management
- Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
- Assign breaks & side work tasks for all employees
- Maintain positive and motivating environment for all employees and guests
- Coach & counsel under-performing employees, and follow up with documentation as needed; recognize stand-out performance from
staff as well
- Learn and understand all company policies and provide suitable advice to employees
Product & Quality Assurance
- Check quality of all products each day, and organize rotation of displays
- Consistently monitor the FOH staff to ensure that they are following compliance standards with regard to Guest Relations,
Department of Health, and Safety & Sanitation
- Take ownership of the Counter station, ensuring that each and every interaction is adhering to by CHLOE. standards
- Open and close the store; keep management aware of any issues that arise
- Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
- Manage left over products and handle all waste prior to closing
Health & Safety
- Regularly inspect store to assure standards are maintained at all times
- Always keep all areas of stores clean while operating business and provide regular feedback to night porters to make necessary
improvements
- Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts, and
follow-up with feedback, as needed
- Own the location’s maintenance process and follow up to make sure issues are resolved in a timely manner
- Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection
REQUIREMENTS
- 2 years of leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is
strongly preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations; interest in vegan/healthy lifestyle is a plus, but not required!
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)
This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.
Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!
If you think you are a great fit for this role, please let us know by applying today! The Sosta is an EOE, and we look forward to hearing from you.
Details
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
| Location | 186 Mott St, New York, NY 10012, USA |
Skills
Casual Dining Experience
Fast-Paced Experience
Advanced Knowledge of Cash Registers/ Money Handling
By applying you confirm you have these skills.
The Sosta (CLOSED)
| Salary | To be discussed |
| Schedule | Full Time |
| Experience | Minimum 2 years of experience |
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186 Mott St, New York, NY 10012, USA