Leisure Impact Sales Manager - North

Role Title: Leisure Impact Sales Manager - North

Responsible for:  Supporting Sales Teams

Reporting to: Leisure National Sales Manager

Place of work: Leisure Clubs various across region

Hours per week: 45

Purpose of the Role:

1. Your role is to support ‘in need’ sales teams in delivering membership sales to agreed targets, sharing how good our facilities are with prospective new members and signing them up to a new way of life. 

2. Your role will involve traveling to multiple sites across the business, for varied lengths of time, to support the onsite sales teams. All expenses will be paid, including accommodation where required.

3. You and the team you work with will focus on maximizing leisure membership sales through effective lead generation and selling techniques, providing information as required to prospects and conducting confident and informed 121 sales tours.

Key Accountabilities:

• Results & Financial Performance – delivering membership sales to agreed individual & team targets, daily, weekly & monthly. Treating the business as if it were your own. 

• Quality – be fully aware of all promotional activities to ensure they are correctly implemented and actioned. Fully utilise the membership prospect. Focus on precise aims and requirements of potential members and offer advice to match the package to the individual. Fully adhere to the relevant sales systems and procedures

• Great Service – assist members and prospective members in a friendly, courteous and professional manner. Member and guest satisfaction should be monitored using reflective feedback. Deal with complaints / problems politely and make every effort to resolve these. 

• Leadership – provide vision, motivate and evaluate individuals and the team. Role model our standards relentlessly. Your enthusiasm is infectious and catching! 

• Management and development of talented people – Support in the training of talented individuals. Complete coaching & performance reviews, where required, with the goal of developing individuals to excel in their own role and to have potential for career progression within Village. Communicate focus areas, targets, and updates. 

• Statutory compliance Support all members of the team to achieve and maintain standards to the highest possible level in respect of service and Health & Safety. Fully adhere to the cash handling and security procedures and systems. 

Essential:

• Proven track record of working towards and achieving sales targets.

• Ability to work individually and as part of a team.

• Self-starter & driven.

• Able to travel and stay away from home on a regular basis. 

Desirable:

• Experience in managing, training & coaching a sales team.

• Strong communication skills.

• 2+ years experience of working in leisure membership sales.

• Confident using computers, including the use of the Google Workspace. 

Brand Culture

Our employee brand ethos is WORK, GROW & PLAY. 

Here at Village we are all about embracing personality, individualism and fun. Our hotels create fun, supportive and inclusive work environments that are focused on collaboration. We are fast paced and not afraid to embrace cutting edge technologies and new trends to keep up with our changing guest needs.

We’re committed to creating opportunities for our people to grow. We truly believe that a career in hospitality builds confidence, rewards loyalty and recognises success. At every level, we support personal development through our bespoke training and mentoring programs.

As part of our evolving business, we expect our teams to understand our culture and support one another to achieve our goal of delivering the best possible guest experience.

Join us and we can offer you benefits such as…

• Complimentary full leisure club membership for you and a family member or friend worth £1200

• Discount on all overnight stays at Village Hotels

• Up to 40% discount on food and drink at any Village Hotel

• Excellent training and development

• Discounts and cashback offers on many high street brands

• A range of well-being and healthcare benefits 

• Financial wellbeing - Salary Finance 

• Employee Assistance Programme

• Flexible and home working opportunities

• A fun, supportive and inclusive work environment with loads of development opportunities

• Regular team events and incentives

• Monthly well-being programme for all employees to support your mental health

• Anniversary rewards for every year of service

Role Title: Leisure Impact Sales Manager - North

Responsible for:  Supporting Sales Teams

Reporting to: Leisure National Sales Manager

Place of work: Leisure Clubs various across region

Hours per week: 45

Purpose of the Role:

1. Your role is to support ‘in need’ sales teams in delivering membership sales to agreed targets, sharing how good our facilities are with prospective new members and signing them up to a new way of life. 

2. Your role will involve traveling to multiple sites across the business, for varied lengths of time, to support the onsite sales teams. All expenses will be paid, including accommodation where required.

3. You and the team you work with will focus on maximizing leisure membership sales through effective lead generation and selling techniques, providing information as required to prospects and conducting confident and informed 121 sales tours.

Key Accountabilities:

• Results & Financial Performance – delivering membership sales to agreed individual & team targets, daily, weekly & monthly. Treating the business as if it were your own. 

• Quality – be fully aware of all promotional activities to ensure they are correctly implemented and actioned. Fully utilise the membership prospect. Focus on precise aims and requirements of potential members and offer advice to match the package to the individual. Fully adhere to the relevant sales systems and procedures

• Great Service – assist members and prospective members in a friendly, courteous and professional manner. Member and guest satisfaction should be monitored using reflective feedback. Deal with complaints / problems politely and make every effort to resolve these. 

• Leadership – provide vision, motivate and evaluate individuals and the team. Role model our standards relentlessly. Your enthusiasm is infectious and catching! 

• Management and development of talented people – Support in the training of talented individuals. Complete coaching & performance reviews, where required, with the goal of developing individuals to excel in their own role and to have potential for career progression within Village. Communicate focus areas, targets, and updates. 

• Statutory compliance Support all members of the team to achieve and maintain standards to the highest possible level in respect of service and Health & Safety. Fully adhere to the cash handling and security procedures and systems. 

Essential:

• Proven track record of working towards and achieving sales targets.

• Ability to work individually and as part of a team.

• Self-starter & driven.

• Able to travel and stay away from home on a regular basis. 

Desirable:

• Experience in managing, training & coaching a sales team.

• Strong communication skills.

• 2+ years experience of working in leisure membership sales.

• Confident using computers, including the use of the Google Workspace. 

Brand Culture

Our employee brand ethos is WORK, GROW & PLAY. 

Here at Village we are all about embracing personality, individualism and fun. Our hotels create fun, supportive and inclusive work environments that are focused on collaboration. We are fast paced and not afraid to embrace cutting edge technologies and new trends to keep up with our changing guest needs.

We’re committed to creating opportunities for our people to grow. We truly believe that a career in hospitality builds confidence, rewards loyalty and recognises success. At every level, we support personal development through our bespoke training and mentoring programs.

As part of our evolving business, we expect our teams to understand our culture and support one another to achieve our goal of delivering the best possible guest experience.

Join us and we can offer you benefits such as…

• Complimentary full leisure club membership for you and a family member or friend worth £1200

• Discount on all overnight stays at Village Hotels

• Up to 40% discount on food and drink at any Village Hotel

• Excellent training and development

• Discounts and cashback offers on many high street brands

• A range of well-being and healthcare benefits 

• Financial wellbeing - Salary Finance 

• Employee Assistance Programme

• Flexible and home working opportunities

• A fun, supportive and inclusive work environment with loads of development opportunities

• Regular team events and incentives

• Monthly well-being programme for all employees to support your mental health

• Anniversary rewards for every year of service