GENERAL MANAGER

Rate of pay: from £32,500

Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people.
At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive amongst your restaurant team.

We’re looking for a General Manager with a genuine passion for hospitality. The main purpose of this role is to manage all aspects of the restaurant, ensuring that every customer has the best possible experience, that team morale is high, and that the Tonkotsu standards and values alongside commercial success are achieved.

Key Responsibilities

• Leading a motivated front and back of house team to ensure a smooth-running, profitable restaurant
• Monitoring quality and availability of products
• Delivering excellent customer experience
• Hiring, training and supervising of full time and part time employees
• Drive sales within the restaurant
• Ensure all financial procedures are adhered to, which include (but not limited to);
o Labour – organising staff schedules to be in line with agreed budget
o Stock control – accurate counting and entering of figures
• Understand the local area to recognise marketing opportunities and other competitors
• Ensure the Health and Safety regulations are strictly observed, recorded and archived
• Hitting agreed Key Performance Indicators (KPI’s), which include;
o Mystery Shopper results
o Health, Safety and Hygiene results
o Operational Checks
o Periodical P&L’s results
o Appraisal feedback
• Ensure all security procedures are adhered to
• Completion of all necessary documentation to company standard (e.g. Trail)
• Live and breathe the four Values

Remuneration and Benefits

Competitive salary with annual bonus
Training and development, with genuine opportunities for promotion
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party

Key Behaviours

Keep it Kodawari – We are perfectionists!
We will expect you to be an assertive leader, making decisions under pressure and using your judgement to prioritise tasks and adhere to standards. As a leader you will have to make many decisions, some of them unpopular. You will take responsibility for your actions, lead by example and have an infectious determination to make your restaurant give customers an excellent experience.

Omoiyari all the way – We are compassionate and inclusive
You will use your emotional intelligence and empathy to perceive the feelings of your team and adjust your style accordingly to communicate effectively. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end – we constantly strive for improvement
Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be a problem solver, constantly learning and developing. You will counsel and assist your team in the performance of their duties through discussion, explanation and leading by example, helping them to become better and better.

Praise the Ramen – We are committed to providing very high quality food and drinks
Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with your team, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.

GENERAL MANAGER

Rate of pay: from £32,500

Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people.
At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive amongst your restaurant team.

We’re looking for a General Manager with a genuine passion for hospitality. The main purpose of this role is to manage all aspects of the restaurant, ensuring that every customer has the best possible experience, that team morale is high, and that the Tonkotsu standards and values alongside commercial success are achieved.

Key Responsibilities

• Leading a motivated front and back of house team to ensure a smooth-running, profitable restaurant
• Monitoring quality and availability of products
• Delivering excellent customer experience
• Hiring, training and supervising of full time and part time employees
• Drive sales within the restaurant
• Ensure all financial procedures are adhered to, which include (but not limited to);
o Labour – organising staff schedules to be in line with agreed budget
o Stock control – accurate counting and entering of figures
• Understand the local area to recognise marketing opportunities and other competitors
• Ensure the Health and Safety regulations are strictly observed, recorded and archived
• Hitting agreed Key Performance Indicators (KPI’s), which include;
o Mystery Shopper results
o Health, Safety and Hygiene results
o Operational Checks
o Periodical P&L’s results
o Appraisal feedback
• Ensure all security procedures are adhered to
• Completion of all necessary documentation to company standard (e.g. Trail)
• Live and breathe the four Values

Remuneration and Benefits

Competitive salary with annual bonus
Training and development, with genuine opportunities for promotion
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party

Key Behaviours

Keep it Kodawari – We are perfectionists!
We will expect you to be an assertive leader, making decisions under pressure and using your judgement to prioritise tasks and adhere to standards. As a leader you will have to make many decisions, some of them unpopular. You will take responsibility for your actions, lead by example and have an infectious determination to make your restaurant give customers an excellent experience.

Omoiyari all the way – We are compassionate and inclusive
You will use your emotional intelligence and empathy to perceive the feelings of your team and adjust your style accordingly to communicate effectively. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end – we constantly strive for improvement
Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be a problem solver, constantly learning and developing. You will counsel and assist your team in the performance of their duties through discussion, explanation and leading by example, helping them to become better and better.

Praise the Ramen – We are committed to providing very high quality food and drinks
Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with your team, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.