Sales & Client Management

• Respond promptly to MICE inquiries via email, phone, or other channels, providing accurate information about the hotel’s facilities, services, and packages.
• Prepare tailored proposals, contracts, and quotations to meet client needs and expectations.
• Conduct site visits with potential clients, showcasing the property and its offerings.
• Follow up on all proposals to maximize conversion rates and secure bookings.

Event Coordination

• Liaise with clients to understand their requirements and preferences, ensuring a seamless handover to the operations team.
• Collaborate with internal departments, including F&B and operations, to coordinate all aspects of events.
• Update and maintain event documentation, including banquet event orders (BEOs) and client correspondence.

Revenue & Reporting

• Work towards achieving monthly and annual revenue targets for MICE.
• Monitor competitor activities and market trends to identify opportunities for growth.
• Maintain accurate records of bookings, inquiries, and conversions in the CRM system.

Customer Service & Relationship Management

• Build and maintain strong relationships with clients to encourage repeat business.
• Address and resolve any client concerns or issues promptly and professionally.
• Represent the hotel at networking events, trade shows, and industry functions as required.

Additional Responsibilities

• Support the room reservations department whenever required.
• Be knowledgeable about the hotel, including its facilities, services, and unique offerings, to assist clients and guests effectively.

• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and time-management abilities, with attention to detail.
• Sales-driven mindset with the ability to meet and exceed targets.
• Proactive problem-solving skills and the ability to handle pressure in a fast-paced environment.
• Team player with the ability to collaborate effectively across departments.

• Previous experience in MICE sales or event coordination, preferably within a luxury or 5-star hotel environment.
• Knowledge of event planning processes and hotel operations.
• Proficiency in CRM software and Microsoft Office Suite.
• Flexibility to work occasional evenings or weekends as required by client needs.

• Competitive salary.
• Complimentary meals and uniform.
• Professional development opportunities and career growth.
• A supportive and vibrant work environment in a prestigious 5-star property.
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Ability to commute/relocate:

4 W COATES EDINBURGH, EH12 5JQ: reliably commute or plan to relocate before starting work (required).   

Sales & Client Management

• Respond promptly to MICE inquiries via email, phone, or other channels, providing accurate information about the hotel’s facilities, services, and packages.
• Prepare tailored proposals, contracts, and quotations to meet client needs and expectations.
• Conduct site visits with potential clients, showcasing the property and its offerings.
• Follow up on all proposals to maximize conversion rates and secure bookings.

Event Coordination

• Liaise with clients to understand their requirements and preferences, ensuring a seamless handover to the operations team.
• Collaborate with internal departments, including F&B and operations, to coordinate all aspects of events.
• Update and maintain event documentation, including banquet event orders (BEOs) and client correspondence.

Revenue & Reporting

• Work towards achieving monthly and annual revenue targets for MICE.
• Monitor competitor activities and market trends to identify opportunities for growth.
• Maintain accurate records of bookings, inquiries, and conversions in the CRM system.

Customer Service & Relationship Management

• Build and maintain strong relationships with clients to encourage repeat business.
• Address and resolve any client concerns or issues promptly and professionally.
• Represent the hotel at networking events, trade shows, and industry functions as required.

Additional Responsibilities

• Support the room reservations department whenever required.
• Be knowledgeable about the hotel, including its facilities, services, and unique offerings, to assist clients and guests effectively.

• Strong interpersonal and communication skills, both written and verbal.
• Excellent organizational and time-management abilities, with attention to detail.
• Sales-driven mindset with the ability to meet and exceed targets.
• Proactive problem-solving skills and the ability to handle pressure in a fast-paced environment.
• Team player with the ability to collaborate effectively across departments.

• Previous experience in MICE sales or event coordination, preferably within a luxury or 5-star hotel environment.
• Knowledge of event planning processes and hotel operations.
• Proficiency in CRM software and Microsoft Office Suite.
• Flexibility to work occasional evenings or weekends as required by client needs.

• Competitive salary.
• Complimentary meals and uniform.
• Professional development opportunities and career growth.
• A supportive and vibrant work environment in a prestigious 5-star property.
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Ability to commute/relocate:

4 W COATES EDINBURGH, EH12 5JQ: reliably commute or plan to relocate before starting work (required).