What we're looking for:

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills.  You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

Day in the life of:

Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and/or dinner during their stay. 

Example Key Responsibilities:

• Leading and running both lunch and dinner shifts in the absence of the Restaurant General Manager including organising pre-shift briefs for the restaurant team and delegating tasks where necessary
• Ensuring a thorough open and close down of the restaurant is complete each time
• Ensuring brand standards are met at all times
• Taking restaurant bookings and answering enquiries in a professional and timely manager
• Use of emails in a professional manner
• Managing pre-orders for groups of 8 people and more
• Maintaining cleanliness of the restaurant at all times
• Restocking fridges ensuring at all times stock rotation is adhered to
• Ensuring a strong and resilient relationship with the Restaurant and Kitchen team including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant
• During supervisory shifts, you will be expected to maintain a close monitor on team members to ensure voids are completed correctly, following the correct procedure; special occasions are catered for, such as providing complimentary anniversary drinks and decorating table accordingly
• Hotel duty management shifts and managing escalated customer complaints and queries in a professional manner 
• Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards

What we're looking for:

We are seeking a confident and interpersonal individual who has a passion for all things hospitality! You will love working with people and will be a positive person with natural leadership skills.  You will ideally have previous supervisory experience working within a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and new skills. You will be confident in speaking with guests and resolving queries quickly and efficiently whilst coaching and empowering the team around you.

Day in the life of:

Your hands-on duties will help to drive revenue where possible by letting guests know about all products and services available to them and upselling lunch and/or dinner during their stay. 

Example Key Responsibilities:

• Leading and running both lunch and dinner shifts in the absence of the Restaurant General Manager including organising pre-shift briefs for the restaurant team and delegating tasks where necessary
• Ensuring a thorough open and close down of the restaurant is complete each time
• Ensuring brand standards are met at all times
• Taking restaurant bookings and answering enquiries in a professional and timely manager
• Use of emails in a professional manner
• Managing pre-orders for groups of 8 people and more
• Maintaining cleanliness of the restaurant at all times
• Restocking fridges ensuring at all times stock rotation is adhered to
• Ensuring a strong and resilient relationship with the Restaurant and Kitchen team including the management team, whilst maintaining excellent communication and a smooth running of the Restaurant
• During supervisory shifts, you will be expected to maintain a close monitor on team members to ensure voids are completed correctly, following the correct procedure; special occasions are catered for, such as providing complimentary anniversary drinks and decorating table accordingly
• Hotel duty management shifts and managing escalated customer complaints and queries in a professional manner 
• Training and coaching new members of the team as well as existing members to ensure a high level of customer care is provided in accordance with brand standards