What we're looking for:

We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa management position is ideal. 

• Minimum 2 years’ experience in a similar Spa Management position
• Previous experience in a 5 bubble Spa or similar environment would be desirable
• Must have well rounded experience and understanding of the operational running of a spa
• NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
• Excellent team work ethic to harmonise and support the team as well as a good sense of humour!
• A passion for customer service and delivering the best
• A high level of organisation with a keen eye for detail
• Personable, but friendly and can put guests at ease whilst remaining professional

Day in the life of:

Imagine stepping into a realm where relaxation and rejuvenation take centre stage. As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. Picture a day that begins with the aromas of essential oils and the promise of serenity. You'll be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever-changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.

Example key responsibilities:

• To be visible, engaging and hands-on with the day to day management of the team
• Responsible for rotas for all staff including holidays/time off.
• Driving to deliver exceptional customer experiences, assisting where needed
• Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
• Understanding of the spa software ensures a smooth booking process for all clients. Ensuring the diary has been maximised, being aware of offers and promotions and actively selling them to help the spa achieve its financial goals.
• Front of house duties, to step in where necessary.
• To be a part of the recruitment process, assisting to locate and hire the very best in talent from the local area.
• Assist with the arrangements for the reviewer/ mystery shop to be held once per year in relation to our 5 bubble accreditation.

What you'll get in return:

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities 
• Free access to 24/7 employee assistance program 
• Team member of the month - £100 and Team member of the year - £500
• Uniform Provided
• Competitive pay and package including incentives
• Additional annual leave and family leave
• Additional pension contribution

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial

What we're looking for:

We are seeking an enthusiastic and personable team player who will lead our spa team. You must be presentable, professional, and upbeat. You should have a high level of detail orientation to maintain the 5 bubble spa environment and ability to multitask duties. Previous experience within a hotel spa management position is ideal. 

• Minimum 2 years’ experience in a similar Spa Management position
• Previous experience in a 5 bubble Spa or similar environment would be desirable
• Must have well rounded experience and understanding of the operational running of a spa
• NVQ Level 3 Beauty Therapy qualified, CIDESO, CIBTAC or Massage qualification
• Excellent team work ethic to harmonise and support the team as well as a good sense of humour!
• A passion for customer service and delivering the best
• A high level of organisation with a keen eye for detail
• Personable, but friendly and can put guests at ease whilst remaining professional

Day in the life of:

Imagine stepping into a realm where relaxation and rejuvenation take centre stage. As the Spa Manager, you are the orchestrator of exceptional experiences, ensuring each guest is transported to a world of tranquillity and indulgence. Picture a day that begins with the aromas of essential oils and the promise of serenity. You'll be leading a team dedicated to pampering our guests, guiding them through a journey of rejuvenation with a range of luxurious services. This role is your ticket to a dynamic, ever-changing schedule, where weekdays blend seamlessly into weekends, all in pursuit of creating a haven of relaxation. Embrace the opportunity to curate moments of wellness, balance, and pure bliss for our cherished guests.

Example key responsibilities:

• To be visible, engaging and hands-on with the day to day management of the team
• Responsible for rotas for all staff including holidays/time off.
• Driving to deliver exceptional customer experiences, assisting where needed
• Assisting promptly and effectively with guest issues or concerns for a seamless service recovery
• Understanding of the spa software ensures a smooth booking process for all clients. Ensuring the diary has been maximised, being aware of offers and promotions and actively selling them to help the spa achieve its financial goals.
• Front of house duties, to step in where necessary.
• To be a part of the recruitment process, assisting to locate and hire the very best in talent from the local area.
• Assist with the arrangements for the reviewer/ mystery shop to be held once per year in relation to our 5 bubble accreditation.

What you'll get in return:

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities 
• Free access to 24/7 employee assistance program 
• Team member of the month - £100 and Team member of the year - £500
• Uniform Provided
• Competitive pay and package including incentives
• Additional annual leave and family leave
• Additional pension contribution

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. 

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial