Restaurant Manager 

Reports To: Multi-Unit Manager/Franchisee 

Overview 

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her  team to deliver great and friendly guest experiences, operational excellence and for helping to build  profitable top line sales of a single restaurant. They are responsible for the overall operation of the  restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance  with all applicable laws. 

Responsibilities Include: 

• Able to perform all responsibilities of restaurant team members 

• Lead team meetings 

• Deliver training to restaurant team members 

• Ensure Brand standards, recipes and systems are executed 

• Create and maintain a guest focused culture in the restaurant 

• Review guest feedback results and implement action plans to drive improvement • Communicates restaurant priorities, goals and results to restaurant team members • Execute new product roll-outs including training, marketing and sampling 

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food  safety, and sanitation requirements and complying with all applicable laws 

• Control costs to help maximize profitability 

• Completion of inventory on a periodic basis as determined by Franchisee 

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand  and service standards 

• Completion of DCP and other vendor orders 

• Conduct self-assessments and corresponding action plans 

• Ensure restaurant budget is met as determined by Franchisee 

• Manages cash over/short in restaurant and ensures team members are following  franchisee’s cash management policies 

• Engages with Dunkin’ Brands Field Operations team as appropriate 

Management Responsibilities Include: 

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance 

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction 

Education/Experience: 

• Basic computer skills 

• Fluent in spoken and written English 

• Basic math and financial management 

• Previous leadership experience in retail, restaurant or hospitality 

• College Degree preferred 

Key Competencies 

• Strong analytical skills and business acumen 

• Works well with others in a fun, fast-paced team environment 

• On time, demonstrates honesty and a positive attitude 

• Willingness to learn and embrace change 

• Ability to train and develop a team 

• Guest focused 

• Time Management 

• Problem solving 

• Motivating others 

Physical Demands/Working Conditions: 

• Standing on feet 

• Repetitive motion including bending, stooping and reaching 

• Lifting packages (if applicable) 

• Wearing a headset (if applicable) 

• Working in a small space 

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each  Dunkin' franchisee is an independent employer and thus solely responsible for hiring  decisions and all other employment-related matters for the franchisee’s restaurant(s). The  terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or  franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing  on this site should be construed as Dunkin' being involved in or having control over a franchise 

employee’s terms and conditions of employment. Any employment-related questions  regarding a franchise restaurant should be directed to the franchisee.

Restaurant Manager 

Reports To: Multi-Unit Manager/Franchisee 

Overview 

A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her  team to deliver great and friendly guest experiences, operational excellence and for helping to build  profitable top line sales of a single restaurant. They are responsible for the overall operation of the  restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance  with all applicable laws. 

Responsibilities Include: 

• Able to perform all responsibilities of restaurant team members 

• Lead team meetings 

• Deliver training to restaurant team members 

• Ensure Brand standards, recipes and systems are executed 

• Create and maintain a guest focused culture in the restaurant 

• Review guest feedback results and implement action plans to drive improvement • Communicates restaurant priorities, goals and results to restaurant team members • Execute new product roll-outs including training, marketing and sampling 

• Maintain a safe, secure, and healthy environment by following and enforcing safety, food  safety, and sanitation requirements and complying with all applicable laws 

• Control costs to help maximize profitability 

• Completion of inventory on a periodic basis as determined by Franchisee 

• Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand  and service standards 

• Completion of DCP and other vendor orders 

• Conduct self-assessments and corresponding action plans 

• Ensure restaurant budget is met as determined by Franchisee 

• Manages cash over/short in restaurant and ensures team members are following  franchisee’s cash management policies 

• Engages with Dunkin’ Brands Field Operations team as appropriate 

Management Responsibilities Include: 

• Recruit, hire, onboard and develop restaurant team members

• Plan, monitor, appraise and review employee performance 

• Coach restaurant team members to drive sales, improve profitability and guest satisfaction 

Education/Experience: 

• Basic computer skills 

• Fluent in spoken and written English 

• Basic math and financial management 

• Previous leadership experience in retail, restaurant or hospitality 

• College Degree preferred 

Key Competencies 

• Strong analytical skills and business acumen 

• Works well with others in a fun, fast-paced team environment 

• On time, demonstrates honesty and a positive attitude 

• Willingness to learn and embrace change 

• Ability to train and develop a team 

• Guest focused 

• Time Management 

• Problem solving 

• Motivating others 

Physical Demands/Working Conditions: 

• Standing on feet 

• Repetitive motion including bending, stooping and reaching 

• Lifting packages (if applicable) 

• Wearing a headset (if applicable) 

• Working in a small space 

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each  Dunkin' franchisee is an independent employer and thus solely responsible for hiring  decisions and all other employment-related matters for the franchisee’s restaurant(s). The  terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or  franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing  on this site should be construed as Dunkin' being involved in or having control over a franchise 

employee’s terms and conditions of employment. Any employment-related questions  regarding a franchise restaurant should be directed to the franchisee.