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Reservations & Events Assistant
17 Bruton Street
Reservations & Events Assistant
17 Bruton Street
Full Time
1
Year
Experience
£15.5 / Hour
Reservations & Events Assistant
17 Bruton Street
Full Time
1
Year
Experience
£15.5 / Hour
Skills
Fine Dining Experience
POS Systems
Fluent in English
Microsoft Office
Sevenrooms
Description
About Us
Lilibet’s is a new seafood-led restaurant set within a beautifully restored Mayfair townhouse once the birthplace of a young British princess. Inspired by elegance, travel, and timeless hospitality, the venue blends classic British charm with Mediterranean flavours, all served in a series of intimate, story-rich dining spaces.
With over 160 covers, the restaurant includes an oyster bar, fireside grill, cocktail bar, and year-round terrace. Guests will experience standout seafood dishes, bold cooking, and refined service in a setting designed to feel like an extraordinary private home.
If you’re passionate about genuine hospitality and excited to be part of our team, we’d love to hear from you. The successful candidate will be friendly, personable and passionate about all things food and drink.
The Role
We are seeking a passionate and detail-oriented Reservations & Events Assistant to join our growing team. This role is central to ensuring every guest interaction, from the first enquiry to the final farewell, reflects the warmth and precision of Lilibet’s hospitality.
You will support the Reception & Reservations team in handling daily bookings, managing guest communications, and assisting with the coordination of private events. The ideal candidate will have excellent communication skills, strong organisational abilities, and a natural flair for hospitality.
Key Responsibilities
• Manage daily reservation enquiries via phone, email, and online platforms (SevenRooms).
• Maintain accurate guest profiles, ensuring all preferences, notes, and VIP details are recorded and communicated to the wider team.
• Assist in preparing event proposals, contracts, and function sheets for private dining and group bookings.
• Support with pre-event communication: deposits, menu selections, dietary requirements, and final confirmations.
• Provide on-the-day support for events, ensuring smooth coordination with FOH, kitchen, and bar teams.
• Uphold and communicate Lilibet’s policies on cancellations, deposits, and minimum spends.
• Contribute to guest experience feedback loops, helping refine service and operational standards.
• Support the Reception & Reservations Manager with reporting, database management, and outreach initiatives.
Skills & Attributes
• Previous experience in a reservations, events, or guest relations role within a luxury hospitality environment is preferred
• Exceptional written and verbal communication skills.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• Professional, polished, and confident in liaising with high-profile guests and corporate clients.
• Proficiency in reservation systems (experience with SevenRooms an advantage) and Microsoft Office/Sharepoint
• A collaborative spirit and passion for delivering warm, memorable hospitality.
Benefits & Culture
As we prepare for our grand opening, we have curated a fantastic selection of work perks so we can be certain to attract the very best people in the industry. This is just the start...
· Guaranteed time off on Christmas and Boxing Day, we will be closed on these days
· Share the joy of our wonderful venue with friends and family with up to 50% discount
· Relax and unwind with up to 5 additional holidays after just 5 years of service
· Take a paid day off on us to celebrate your birthday in style.
· Look after your emotional, physical and financial wellbeing with our Employee Assistance Programme, gym discounts and wholesome nutritious meals on duty
· Develop yourself and get that promotion with our fantastic range of training programmes, including on and off the job learning
· Let your hair down and celebrate your achievements at our awards events and team socials that are guaranteed to make you smile
We offer a great job that is good for your career, and a great environment to work in. Why not join us?
About Us
Lilibet’s is a new seafood-led restaurant set within a beautifully restored Mayfair townhouse once the birthplace of a young British princess. Inspired by elegance, travel, and timeless hospitality, the venue blends classic British charm with Mediterranean flavours, all served in a series of intimate, story-rich dining spaces.
With over 160 covers, the restaurant includes an oyster bar, fireside grill, cocktail bar, and year-round terrace. Guests will experience standout seafood dishes, bold cooking, and refined service in a setting designed to feel like an extraordinary private home.
If you’re passionate about genuine hospitality and excited to be part of our team, we’d love to hear from you. The successful candidate will be friendly, personable and passionate about all things food and drink.
The Role
We are seeking a passionate and detail-oriented Reservations & Events Assistant to join our growing team. This role is central to ensuring every guest interaction, from the first enquiry to the final farewell, reflects the warmth and precision of Lilibet’s hospitality.
You will support the Reception & Reservations team in handling daily bookings, managing guest communications, and assisting with the coordination of private events. The ideal candidate will have excellent communication skills, strong organisational abilities, and a natural flair for hospitality.
Key Responsibilities
• Manage daily reservation enquiries via phone, email, and online platforms (SevenRooms).
• Maintain accurate guest profiles, ensuring all preferences, notes, and VIP details are recorded and communicated to the wider team.
• Assist in preparing event proposals, contracts, and function sheets for private dining and group bookings.
• Support with pre-event communication: deposits, menu selections, dietary requirements, and final confirmations.
• Provide on-the-day support for events, ensuring smooth coordination with FOH, kitchen, and bar teams.
• Uphold and communicate Lilibet’s policies on cancellations, deposits, and minimum spends.
• Contribute to guest experience feedback loops, helping refine service and operational standards.
• Support the Reception & Reservations Manager with reporting, database management, and outreach initiatives.
Skills & Attributes
• Previous experience in a reservations, events, or guest relations role within a luxury hospitality environment is preferred
• Exceptional written and verbal communication skills.
• Highly organised, with strong attention to detail and the ability to manage multiple priorities.
• Professional, polished, and confident in liaising with high-profile guests and corporate clients.
• Proficiency in reservation systems (experience with SevenRooms an advantage) and Microsoft Office/Sharepoint
• A collaborative spirit and passion for delivering warm, memorable hospitality.
Benefits & Culture
As we prepare for our grand opening, we have curated a fantastic selection of work perks so we can be certain to attract the very best people in the industry. This is just the start...
· Guaranteed time off on Christmas and Boxing Day, we will be closed on these days
· Share the joy of our wonderful venue with friends and family with up to 50% discount
· Relax and unwind with up to 5 additional holidays after just 5 years of service
· Take a paid day off on us to celebrate your birthday in style.
· Look after your emotional, physical and financial wellbeing with our Employee Assistance Programme, gym discounts and wholesome nutritious meals on duty
· Develop yourself and get that promotion with our fantastic range of training programmes, including on and off the job learning
· Let your hair down and celebrate your achievements at our awards events and team socials that are guaranteed to make you smile
We offer a great job that is good for your career, and a great environment to work in. Why not join us?
Reservations & Events Assistant
Full Time
1
Year
Experience
£15.5 / Hour
Skills
Fine Dining Experience
POS Systems
Fluent in English
Microsoft Office
Sevenrooms
17 Bruton Street, London, England W1J 6QB, United Kingdom