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Head Receptionist
17 Bruton Street
Head Receptionist
17 Bruton Street
Full Time
2
Years
Experience
Up to £20 / Hour
Head Receptionist
17 Bruton Street
Full Time
2
Years
Experience
Up to £20 / Hour
Skills
Fine Dining Experience
POS Systems
OpenTable Experience
Training Experience
Staff Scheduling
Fluent in English
+2
Description
Description :
Lilibet's is looking for an experienced, confident and highly organised Head Receptionist to join our team.
This is a key leadership role within the Reception department. Working closely with the Reception Manager, the Head Receptionist will act as their second-in-command, supporting the day-to-day operation of the department and taking responsibility for the team and reception manager absence .
Lilibet's is looking for an experienced, confident and highly organised Head Receptionist to join our team.
This is a key leadership role within the Reception department. Working closely with the Reception Manager, the Head Receptionist will act as their second-in-command, supporting the day-to-day operation of the department and taking responsibility for the team and reception manager absence .
We are looking for someone who is proactive, reliable and confident taking ownership. You will need to be comfortable making decisions independently, managing a team, handling guest situations and ensuring the highest standards of service are consistently maintained.
Key Responsibilities:
- Act as the Reception Manager’s , supporting them with the daily running of the department.
- Take responsibility for the Reception operation in the Manager’s absence.
- Lead by example and ensure the reception team delivers a warm, professional and efficient guest experience.
- Support the training, development and supervision of reception team members.
- Assist with rotas, shift planning and the organisation of the reception team.
- Manage guest bookings, enquiries, requests and special occasions to the highest standard.
- Maintain excellent knowledge and confident use of Seven Rooms, ensuring bookings, guest profiles, notes, preferences and reservations are managed accurately.
- Use Triple Seat for event enquiries, bookings and event-related information.
- Have good working knowledge of Adobe InDesign, assisting with menus, guest information, event materials and other reception requirements when needed.
- Ensure all relevant guest and event information is communicated clearly to the wider team.
- Liaise closely with management, events and other departments to ensure smooth operations.
- Handle guest complaints and challenging situations professionally and confidently, finding appropriate solutions wherever possible.
- Monitor standards throughout the shift and address any issues promptly.
- Support the Reception Manager with administrative tasks, reporting and operational projects.
- Assist with events and busy periods, ensuring the team is fully prepared and informed.
- Identify potential issues before they arise and take a proactive approach to resolving them.
- Ensure company procedures and service standards are consistently followed.
- Provide support and guidance to the reception team, creating a positive and professional working environment.
About You
The ideal candidate will have previous experience as a Senior Receptionist, Head Receptionist, Reception Supervisor or similar senior hospitality position and will be ready to take the next step in their career.
You will be:
- A confident and natural leader who can motivate and support a team.
- Highly organised with excellent attention to detail.
- An excellent communicator, both verbally and in writing.
- Calm and professional under pressure.
- Confident dealing with guests, colleagues and senior management.
- Comfortable making decisions and taking responsibility without constant supervision.
- A strong problem solver with a practical and proactive approach.
- Reliable, discreet and professional.
- Passionate about hospitality and delivering exceptional guest experiences.
- Flexible and able to adapt to a fast-paced environment.
- Confident using technology and learning new systems.
Essential Skills & Experience
- Previous experience in a senior reception or hospitality role.
- Strong guest service and communication skills.
- Excellent knowledge of SevenRooms.
- Experience using TripleSeat.
- Working knowledge of Adobe InDesign.
- Strong organisational and administrative skills.
- Experience supervising or supporting a team.
- Ability to work independently and confidently take charge when required.
- Excellent attention to detail.
- Ability to manage multiple priorities in a busy environment.
Description :
Lilibet's is looking for an experienced, confident and highly organised Head Receptionist to join our team.
This is a key leadership role within the Reception department. Working closely with the Reception Manager, the Head Receptionist will act as their second-in-command, supporting the day-to-day operation of the department and taking responsibility for the team and reception manager absence .
Lilibet's is looking for an experienced, confident and highly organised Head Receptionist to join our team.
This is a key leadership role within the Reception department. Working closely with the Reception Manager, the Head Receptionist will act as their second-in-command, supporting the day-to-day operation of the department and taking responsibility for the team and reception manager absence .
We are looking for someone who is proactive, reliable and confident taking ownership. You will need to be comfortable making decisions independently, managing a team, handling guest situations and ensuring the highest standards of service are consistently maintained.
Key Responsibilities:
- Act as the Reception Manager’s , supporting them with the daily running of the department.
- Take responsibility for the Reception operation in the Manager’s absence.
- Lead by example and ensure the reception team delivers a warm, professional and efficient guest experience.
- Support the training, development and supervision of reception team members.
- Assist with rotas, shift planning and the organisation of the reception team.
- Manage guest bookings, enquiries, requests and special occasions to the highest standard.
- Maintain excellent knowledge and confident use of Seven Rooms, ensuring bookings, guest profiles, notes, preferences and reservations are managed accurately.
- Use Triple Seat for event enquiries, bookings and event-related information.
- Have good working knowledge of Adobe InDesign, assisting with menus, guest information, event materials and other reception requirements when needed.
- Ensure all relevant guest and event information is communicated clearly to the wider team.
- Liaise closely with management, events and other departments to ensure smooth operations.
- Handle guest complaints and challenging situations professionally and confidently, finding appropriate solutions wherever possible.
- Monitor standards throughout the shift and address any issues promptly.
- Support the Reception Manager with administrative tasks, reporting and operational projects.
- Assist with events and busy periods, ensuring the team is fully prepared and informed.
- Identify potential issues before they arise and take a proactive approach to resolving them.
- Ensure company procedures and service standards are consistently followed.
- Provide support and guidance to the reception team, creating a positive and professional working environment.
About You
The ideal candidate will have previous experience as a Senior Receptionist, Head Receptionist, Reception Supervisor or similar senior hospitality position and will be ready to take the next step in their career.
You will be:
- A confident and natural leader who can motivate and support a team.
- Highly organised with excellent attention to detail.
- An excellent communicator, both verbally and in writing.
- Calm and professional under pressure.
- Confident dealing with guests, colleagues and senior management.
- Comfortable making decisions and taking responsibility without constant supervision.
- A strong problem solver with a practical and proactive approach.
- Reliable, discreet and professional.
- Passionate about hospitality and delivering exceptional guest experiences.
- Flexible and able to adapt to a fast-paced environment.
- Confident using technology and learning new systems.
Essential Skills & Experience
- Previous experience in a senior reception or hospitality role.
- Strong guest service and communication skills.
- Excellent knowledge of SevenRooms.
- Experience using TripleSeat.
- Working knowledge of Adobe InDesign.
- Strong organisational and administrative skills.
- Experience supervising or supporting a team.
- Ability to work independently and confidently take charge when required.
- Excellent attention to detail.
- Ability to manage multiple priorities in a busy environment.
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Head Receptionist
Full Time
2
Years
Experience
Up to £20 / Hour
Skills
Fine Dining Experience
POS Systems
OpenTable Experience
Training Experience
Staff Scheduling
Fluent in English
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17 Bruton Street, London, England W1J 6QB, United Kingdom