20 Stories Brand Cover
{{'Back to Hospitality Unite Jobs' | translate}}

Assistant Reception Manager

Summary
Assistant Reception Manager
Salary Competitive salary
Schedule Full Time
Location NO. 1 Spinningfields 1 Hardman Square, Manchester M3 3EB, United Kingdom

Assistant Reception Manager


Description

20 Stories has become an integral part of the city of Manchester's restaurant scene. Locally known as 'The restaurant in the sky', it has become well known for not only its jaw- dropping 360-degree views but its fantastic menus, beautiful design and for one of the liveliest bars in town. The menu represents its location by showcasing the best of the Northwest, with an aim to source ingredients no more than 50 miles from outside Manchester.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

  • Industry leading pay
  • Discount in all of our restaurants – 40% off all day, every day
  • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
  • 50% off PureGym membership
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
  • Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • Healthy, free and tasty meals when working
  • Employee of the Month Scheme
  • Long Service Awards
  • 28 days paid holiday a year, which increases to 30 days with length of service
  • Best in class training – including management development to help you progress quickly
  • Access to our training platform D&D Connect with resources to develop your skills and knowledge
  • An optional paid day each year to give back and volunteer
  • Refer a friend scheme


If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

20 Stories has become an integral part of the city of Manchester's restaurant scene. Locally known as 'The restaurant in the sky', it has become well known for not only its jaw- dropping 360-degree views but its fantastic menus, beautiful design and for one of the liveliest bars in town. The menu represents its location by showcasing the best of the Northwest, with an aim to source ingredients no more than 50 miles from outside Manchester.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending guests' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

  • Industry leading pay
  • Discount in all of our restaurants – 40% off all day, every day
  • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
  • 50% off PureGym membership
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
  • Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • Healthy, free and tasty meals when working
  • Employee of the Month Scheme
  • Long Service Awards
  • 28 days paid holiday a year, which increases to 30 days with length of service
  • Best in class training – including management development to help you progress quickly
  • Access to our training platform D&D Connect with resources to develop your skills and knowledge
  • An optional paid day each year to give back and volunteer
  • Refer a friend scheme


If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!


Details
Salary Competitive salary
Schedule Full Time
Location NO. 1 Spinningfields 1 Hardman Square, Manchester M3 3EB, United Kingdom

Skills
Training Experience
Staff Scheduling
Open Table
OpenTable Experience
Fast-Paced Experience
Fluent in English
Customer Service
Leadership
telephone skills
Sevenrooms
mentoring
By applying you confirm you have these skills.


NO. 1 Spinningfields 1 Hardman Square, Manchester M3 3EB, United Kingdom