Join our team as a Restaurant Reservation Agent

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Restaurant Reservation Agent, you will:

• Manage incoming reservations for the restaurant, private dining, and members’ dining areas.
• Respond to booking enquiries via phone, email, and online platforms with accuracy and warmth.
• Maintain and update the reservations system to ensure availability is up to date in real time.
• Liaise with restaurant, club, and events teams to ensure guest details and preferences are communicated clearly.
• Assist with pre-arrival arrangements, including dietary requirements, table plans, and special requests.
• Handle VIP, repeat, and high-profile reservations discreetly and professionally.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Previous experience in a reservations, front desk, or guest services role within luxury hospitality.
• Proficiency in reservation systems (e.g., SevenRooms, OpenTable, or similar).
• Excellent written and verbal communication skills.
• Confidence to handle guest interactions with discretion and diplomacy.
• Strong organisational skills and ability to multitask calmly.
• Flexibility to work across early, late, and weekend shifts.

Key Responsibilities

• Answer and manage all reservation enquiries and bookings.
• Input and manage data in the reservations system with 100% accuracy.
• Maximise table occupancy while maintaining premium guest experience.
• Communicate guest preferences and key details to relevant teams.
• Support the hosting team during busy service periods when required.
• Uphold discretion and confidentiality at all times.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development plan
• Work with a passionate, expert team in a beautiful setting

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful

Join our team as a Restaurant Reservation Agent

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Restaurant Reservation Agent, you will:

• Manage incoming reservations for the restaurant, private dining, and members’ dining areas.
• Respond to booking enquiries via phone, email, and online platforms with accuracy and warmth.
• Maintain and update the reservations system to ensure availability is up to date in real time.
• Liaise with restaurant, club, and events teams to ensure guest details and preferences are communicated clearly.
• Assist with pre-arrival arrangements, including dietary requirements, table plans, and special requests.
• Handle VIP, repeat, and high-profile reservations discreetly and professionally.

About Us

The Twenty Two is a luxury lifestyle hotel located on London’s historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members’ club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Previous experience in a reservations, front desk, or guest services role within luxury hospitality.
• Proficiency in reservation systems (e.g., SevenRooms, OpenTable, or similar).
• Excellent written and verbal communication skills.
• Confidence to handle guest interactions with discretion and diplomacy.
• Strong organisational skills and ability to multitask calmly.
• Flexibility to work across early, late, and weekend shifts.

Key Responsibilities

• Answer and manage all reservation enquiries and bookings.
• Input and manage data in the reservations system with 100% accuracy.
• Maximise table occupancy while maintaining premium guest experience.
• Communicate guest preferences and key details to relevant teams.
• Support the hosting team during busy service periods when required.
• Uphold discretion and confidentiality at all times.

What’s in It for You?

• Be part of an iconic, growing brand in London’s most exclusive neighbourhood
• Enjoy an ambitious and personalised development plan
• Work with a passionate, expert team in a beautiful setting

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful