The Shift Lead is responsible for culture, leadership and direction during their shift. This role is responsible for ensuring team engagement, setting and following up with expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.

Shift Lead is a leader, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD.

Shift Lead reports to the General Manager and Operation Supervisor

ESSENTIAL JOB FUNCTIONS

• Models, upholds and implements Caribou policies, practices, and standards
• Ensures the cabin is fully staffed for current and upcoming shifts.
• Keeps the team engaged and energized
• Responsible for execution of Role Based Training and LTO/Promotional Window training during their shift
• Demonstrates clear and effective communication to team about expectations and “the why behind the what”
• Keeps accurate records in CrunchTime
• Ensures overall safety of Team Members and Guests during their shift
• Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression
• Works with GM and OS to deliver proactive, timely, and thoughtful coaching conversations and feedback to support the team during their shift

GUEST

• Always Exemplifies/embodies incredible guest experience
• Trains and develops team to provide a best-in-class guest experience
• Demonstrates and teaches guest recovery
• Represents Caribou in handling guest complaints and/or issues, demonstrating a sincere approach and desire to find an effective solution during their shift

QUALITY/SALES/PROFIT

• Owns the importance and execution of food safety and sanitization, the health and safety of the cabin, and uses the company tools and with the GM and OS collectively to accomplish success metrics
• Outspoken and relentless champion of executing standard operation procedure
• Keen aptitude of store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, etc.
• Creates energy, enthusiasm and focus on meeting and exceeding shift goals
• Assists with delivery of quality store operations, opening, and closing.
• Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines
• Minimizes loss through strict observance of cash handling policies, and proper training of team members

BEING – How you show up:

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Enthusiastically takes ownership of ALL OF IT
• Takes Being Yourself and Making Fun happen to the next level
• Is authentically their BEST self every day
• Creates trust in team (they trust you and you extend trust to them)
• Is the calm amidst the storm, ability to bring calm, focus and perspective to situations - is resilient, durable, unflappable
• Embrace diversity in all aspects of leadership and learning
• Is a change leader and champion, recognizes that all growth is change and all growth is powerful
• Supports GM, OS and peers through partnership and collaboration on each shift
• Gives and receives feedback with positive intent with a desire to always get better and grow
• Unwavering example of grace and professionalism in challenging situations, handles confidential information with empathy and consistency
• Takes ownership of difficult conversations; does not avoid conflict, but rather seeks to dismantle it by working with the GM and OS

PHYSICAL ABILITES
This position requires the ability to see, hear, speak, reach.

Lift up to 50 pounds

Sit, stand for 4 to 8 hours

Bend and move intermittently throughout the workday

The ability to push and pull items

Requires attention and alertness of surrounding area

Ladder usage may be required

These physical requirements can be met with or without reasonable accommodation.

The responsibilities of this role may vary over time. Caribou Coffee reserves the right to modify, add, or remove duties and responsibilities at its discretion. This job description is meant to outline the general scope of work and is not intended to be an exhaustive list of all tasks or responsibilities.

The Shift Lead is responsible for culture, leadership and direction during their shift. This role is responsible for ensuring team engagement, setting and following up with expectations and applying accountability, and the overall experience of the Caribou Brand. This role creates success through a commitment to Team, Guest and Quality and bringing the Core Values to life daily.

Shift Lead is a leader, an inspiration to the team and the embodiment of the Caribou purpose: To create day making experience that spark a chain reaction of GOOD.

Shift Lead reports to the General Manager and Operation Supervisor

ESSENTIAL JOB FUNCTIONS

• Models, upholds and implements Caribou policies, practices, and standards
• Ensures the cabin is fully staffed for current and upcoming shifts.
• Keeps the team engaged and energized
• Responsible for execution of Role Based Training and LTO/Promotional Window training during their shift
• Demonstrates clear and effective communication to team about expectations and “the why behind the what”
• Keeps accurate records in CrunchTime
• Ensures overall safety of Team Members and Guests during their shift
• Coaches, trains, and develops the team to generate their best DOING and BEING during every shift and with every interaction and to foster a culture of growth and career progression
• Works with GM and OS to deliver proactive, timely, and thoughtful coaching conversations and feedback to support the team during their shift

GUEST

• Always Exemplifies/embodies incredible guest experience
• Trains and develops team to provide a best-in-class guest experience
• Demonstrates and teaches guest recovery
• Represents Caribou in handling guest complaints and/or issues, demonstrating a sincere approach and desire to find an effective solution during their shift

QUALITY/SALES/PROFIT

• Owns the importance and execution of food safety and sanitization, the health and safety of the cabin, and uses the company tools and with the GM and OS collectively to accomplish success metrics
• Outspoken and relentless champion of executing standard operation procedure
• Keen aptitude of store systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, etc.
• Creates energy, enthusiasm and focus on meeting and exceeding shift goals
• Assists with delivery of quality store operations, opening, and closing.
• Ensures a quality guest experience by driving fast and friendly service, verifies that each product delivered to our guests meets Caribou quality standards and maintains a clean and safe environment according to company and ServSafe guidelines
• Minimizes loss through strict observance of cash handling policies, and proper training of team members

BEING – How you show up:

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Enthusiastically takes ownership of ALL OF IT
• Takes Being Yourself and Making Fun happen to the next level
• Is authentically their BEST self every day
• Creates trust in team (they trust you and you extend trust to them)
• Is the calm amidst the storm, ability to bring calm, focus and perspective to situations - is resilient, durable, unflappable
• Embrace diversity in all aspects of leadership and learning
• Is a change leader and champion, recognizes that all growth is change and all growth is powerful
• Supports GM, OS and peers through partnership and collaboration on each shift
• Gives and receives feedback with positive intent with a desire to always get better and grow
• Unwavering example of grace and professionalism in challenging situations, handles confidential information with empathy and consistency
• Takes ownership of difficult conversations; does not avoid conflict, but rather seeks to dismantle it by working with the GM and OS

PHYSICAL ABILITES
This position requires the ability to see, hear, speak, reach.

Lift up to 50 pounds

Sit, stand for 4 to 8 hours

Bend and move intermittently throughout the workday

The ability to push and pull items

Requires attention and alertness of surrounding area

Ladder usage may be required

These physical requirements can be met with or without reasonable accommodation.

The responsibilities of this role may vary over time. Caribou Coffee reserves the right to modify, add, or remove duties and responsibilities at its discretion. This job description is meant to outline the general scope of work and is not intended to be an exhaustive list of all tasks or responsibilities.