Sommelier

Personnel:

• Ensure compliance with occupational, health, and safety standards.
• Participate actively during pre-shift meeting to assist in educating staff members on current wine offerings and pairings.
• Ensure consistent communication with staff members, management, and the kitchen during service.
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities.

Guest Service

• Ensure all guests consistently receive courteous and efficient service from all team members.
• Maintain a welcoming and organized restaurant environment by following all steps of service.
• Anticipate guest needs and create strong guest relationships. Guest recognition is expected for regular recurring guests. 
• Respond promptly to guest concerns and complaints involving management when necessary. 
• Maintain guest satisfaction by monitoring, evaluating, and assessing food/beverage service offerings to suggest improvements.
• Determine and prepare various dining room operation guidelines and recommend improvements.
• Assist the Wine director with planning, purchasing and organizing the restaurant’s wine program.
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned side work.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Demonstrate knowledge of Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace. 
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook.

Physical Demands 

• The physical demands for this position are frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours. 

Personnel:

• Ensure compliance with occupational, health, and safety standards.
• Participate actively during pre-shift meeting to assist in educating staff members on current wine offerings and pairings.
• Ensure consistent communication with staff members, management, and the kitchen during service.
• Demonstrate ability to aid co-workers during service while successfully maintaining responsibilities.

Guest Service

• Ensure all guests consistently receive courteous and efficient service from all team members.
• Maintain a welcoming and organized restaurant environment by following all steps of service.
• Anticipate guest needs and create strong guest relationships. Guest recognition is expected for regular recurring guests. 
• Respond promptly to guest concerns and complaints involving management when necessary. 
• Maintain guest satisfaction by monitoring, evaluating, and assessing food/beverage service offerings to suggest improvements.
• Determine and prepare various dining room operation guidelines and recommend improvements.
• Assist the Wine director with planning, purchasing and organizing the restaurant’s wine program.
• Ensures consistent execution of company policies and procedures including recently created and evolving COVID guidelines.

Service Standards

• Act as part of the team to maintain the high standards of cleanliness and appearance throughout all areas of the restaurant both before, during and after service.
• Reliably complete all assigned side work.
• Follow all company policies and procedures including recently created and evolving COVID guidelines.
• Demonstrate knowledge of Department of Health (DOH) standards.

Company Values

• Understanding that we require a positive and respectful attitude in the workplace. 
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience.  The full definition of these values is in our company handbook.

Physical Demands 

• The physical demands for this position are frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.