- 28 days holiday including Bank Holidays (calculated on a pro-rata basis)
- Discounted accommodation at Marriott properties and F&B outlets worldwide
- Enrolment to the BenefitHub with access to rewards & discounts on shopping, days out and services
- Employee Assistance Programme
- Uniform provided
- Meals on duty
- Use of the fitness suite
POSITION SUMMARY
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands?
We are currently recruiting for a dedicated Supervisor to join our Front Office team. Reporting to the Night Manager, the successful candidate will be responsible for leading the Night Team, supervising the daily completion of shift requirements, running the night audit, completing financial and administrative duties as well as responding to all Guest requests and queries.
Duties include:
Complete end-of-day activities including running the daily Night Audit. Process
all payment types such as room charges, cash, checks, debit, or credit. Process
adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and
advise guest of any messages. Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine. Complete a security
walk of the hotel, ensuring guests safety and security during nightly lock
down/open. Maintain the lobby areas appearance, ensuring it is clear from
clutter and clean. Ensuring external areas of the hotel e.g. car park is clean
and free from little. Assist with early morning wake up calls.
Report accidents, injuries, and unsafe work conditions to manager. Follow all
company policies and procedures; ensure uniform and personal appearance are
clean and professional. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
answer telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals. Comply with
quality assurance expectations and standards. Perform other reasonable job
duties as requested by Managers