Guest Relations

§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

§  Thank guests with genuine appreciation and provide a fond farewell.

§  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

§  Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.

§  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§  Address guests' service needs in a professional, positive, and timely manner.

§  Assist other employees to ensure proper coverage and prompt guest service.

Starter/Ranger

§  Observe and monitor pace of play of golfers to ensure they maintain position on golf course.

§  Notify manager/supervisor of any important issues as necessary.

§  Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.

§  Maintain flow of traffic on golf course by driving around the course on golf cart.

§  Check golfer receipts and start play.

§  Distribute score cards and pencils to golfers.

§  Assist in starting special events and in leading groups to their respective holes.

§  Remove debris from golf course grounds to maintain cleanliness of course.

§  Answer golfer questions about course, such as game rules, course length, amenities, course conditions, chemicals used on course, and cart rules.

§  Be knowledgeable and talks enthusiastically about the course history, signature holes and shares personal hints and tips on how to play the course 

Guest Relations

§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

§  Thank guests with genuine appreciation and provide a fond farewell.

§  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

§  Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.

§  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§  Address guests' service needs in a professional, positive, and timely manner.

§  Assist other employees to ensure proper coverage and prompt guest service.

Starter/Ranger

§  Observe and monitor pace of play of golfers to ensure they maintain position on golf course.

§  Notify manager/supervisor of any important issues as necessary.

§  Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.

§  Maintain flow of traffic on golf course by driving around the course on golf cart.

§  Check golfer receipts and start play.

§  Distribute score cards and pencils to golfers.

§  Assist in starting special events and in leading groups to their respective holes.

§  Remove debris from golf course grounds to maintain cleanliness of course.

§  Answer golfer questions about course, such as game rules, course length, amenities, course conditions, chemicals used on course, and cart rules.

§  Be knowledgeable and talks enthusiastically about the course history, signature holes and shares personal hints and tips on how to play the course