Job Title:  Assistant Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Date Created: July 2025

Career Band: Blue

Reports to: Maintenance Manager

Job Summary:

The Assistant Maintenance Manager supports the Maintenance Manager in overseeing the hotel’s engineering and maintenance operations. This role ensures the smooth functioning, safety, and appearance of the property by coordinating daily maintenance activities, supervising technicians, and assisting with compliance and sustainability initiatives.

Key Responsibilities:

Team Support & Supervision

• Assist in supervising the engineering team and daily maintenance operations.
• Provide hands-on technical support and guidance to technicians.
• Ensure team adherence to safety protocols and maintenance standards.

Facilities & Operations

• Support the implementation of preventive maintenance programs.
• Conduct routine inspections and report issues to the Maintenance Manager.
• Assist in managing vendor relationships and coordinating external maintenance work.

Systems & Compliance

• Use Marriott platforms (e.g., Transcendent, RPM) to log and track maintenance tasks.
• Help maintain compliance with health, safety, and environmental regulations.
• Participate in audits and emergency response planning.

Guest Experience & Service

• Respond promptly to guest and staff maintenance requests.
• Ensure high standards of cleanliness, safety, and functionality across all areas.
• Promote a courteous and proactive service culture.

Leadership & Communication

• Act as the point of contact in the Maintenance Manager’s absence.
• Communicate effectively with other departments to coordinate maintenance needs.
• Support training and development of junior team members.

 Operational Leadership

•                     Balance of 60% management and 40% hands-on technical work.

•                     Lead and support engineering projects, audits, and compliance with local laws.

•                     Analyse data and generate reports to support decision-making and continuous improvement.

Property & Guest Experience

•                     Collaborate with operations to align engineering with business strategy.

•                     Conduct regular property walk-throughs and review guest feedback to identify and address maintenance issues.

•                     Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Customer Service

•                     Provide professional, timely responses to guest and staff maintenance concerns.

•                     Promote a culture of courtesy, approachability, and proactive service.

Health, Safety & Compliance

•                     Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.

•                     Support annual quality audits and ensure adherence to recovery protocols.

Communication & Teamwork

•                     Maintain clear communication with leadership and team members.

•                     Present ideas and updates concisely and effectively.

•                     Demonstrate strong organisational skills, time management, and conflict resolution.

Leadership & Execution

•                     Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.

•                     Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.

•                     Results-Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.

Team & Relationship Building

•                     Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.

•                     Customer Focus: Understands and responds to guest needs with professionalism and courtesy.

•                     Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation.

Talent Development

•                     Organisational Capability: Continuously improves work processes and team structure.

•                     Coaching & Feedback: Supports team development through regular feedback and learning opportunities.

Professional Expertise

•                     Applied Learning: Seeks opportunities to grow and improve performance.

•                     Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension.

Additional Expectations

•                     Performs other duties as assigned.

•                     Complies with Marriott policies and maintains a minimum 40-hour work week.

Education and Experience

• Minimum 1–2 years’ experience in hotel maintenance or engineering.
• Technical knowledge of HVAC, plumbing, electrical systems, and building maintenance.
• Familiarity with Marriott systems and maintenance standards is a plus.
• Recognised qualification in Mechanical, Electrical, or Building Services preferred.
• Strong organisational, communication, and problem-solving skills.
• Flexibility to work shifts, weekends, and holidays as needed.

Preferred Experience:

•                     Previous experience in a Marriott property or similar hospitality environment.

•                     Familiarity with Marriott’s maintenance systems and standards.

 Job Title:  Assistant Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Date Created: July 2025

Career Band: Blue

Reports to: Maintenance Manager

Job Summary:

The Assistant Maintenance Manager supports the Maintenance Manager in overseeing the hotel’s engineering and maintenance operations. This role ensures the smooth functioning, safety, and appearance of the property by coordinating daily maintenance activities, supervising technicians, and assisting with compliance and sustainability initiatives.

Key Responsibilities:

Team Support & Supervision

• Assist in supervising the engineering team and daily maintenance operations.
• Provide hands-on technical support and guidance to technicians.
• Ensure team adherence to safety protocols and maintenance standards.

Facilities & Operations

• Support the implementation of preventive maintenance programs.
• Conduct routine inspections and report issues to the Maintenance Manager.
• Assist in managing vendor relationships and coordinating external maintenance work.

Systems & Compliance

• Use Marriott platforms (e.g., Transcendent, RPM) to log and track maintenance tasks.
• Help maintain compliance with health, safety, and environmental regulations.
• Participate in audits and emergency response planning.

Guest Experience & Service

• Respond promptly to guest and staff maintenance requests.
• Ensure high standards of cleanliness, safety, and functionality across all areas.
• Promote a courteous and proactive service culture.

Leadership & Communication

• Act as the point of contact in the Maintenance Manager’s absence.
• Communicate effectively with other departments to coordinate maintenance needs.
• Support training and development of junior team members.

 Operational Leadership

•                     Balance of 60% management and 40% hands-on technical work.

•                     Lead and support engineering projects, audits, and compliance with local laws.

•                     Analyse data and generate reports to support decision-making and continuous improvement.

Property & Guest Experience

•                     Collaborate with operations to align engineering with business strategy.

•                     Conduct regular property walk-throughs and review guest feedback to identify and address maintenance issues.

•                     Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

Customer Service

•                     Provide professional, timely responses to guest and staff maintenance concerns.

•                     Promote a culture of courtesy, approachability, and proactive service.

Health, Safety & Compliance

•                     Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.

•                     Support annual quality audits and ensure adherence to recovery protocols.

Communication & Teamwork

•                     Maintain clear communication with leadership and team members.

•                     Present ideas and updates concisely and effectively.

•                     Demonstrate strong organisational skills, time management, and conflict resolution.

Leadership & Execution

•                     Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.

•                     Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.

•                     Results-Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.

Team & Relationship Building

•                     Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.

•                     Customer Focus: Understands and responds to guest needs with professionalism and courtesy.

•                     Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation.

Talent Development

•                     Organisational Capability: Continuously improves work processes and team structure.

•                     Coaching & Feedback: Supports team development through regular feedback and learning opportunities.

Professional Expertise

•                     Applied Learning: Seeks opportunities to grow and improve performance.

•                     Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension.

Additional Expectations

•                     Performs other duties as assigned.

•                     Complies with Marriott policies and maintains a minimum 40-hour work week.

Education and Experience

• Minimum 1–2 years’ experience in hotel maintenance or engineering.
• Technical knowledge of HVAC, plumbing, electrical systems, and building maintenance.
• Familiarity with Marriott systems and maintenance standards is a plus.
• Recognised qualification in Mechanical, Electrical, or Building Services preferred.
• Strong organisational, communication, and problem-solving skills.
• Flexibility to work shifts, weekends, and holidays as needed.

Preferred Experience:

•                     Previous experience in a Marriott property or similar hospitality environment.

•                     Familiarity with Marriott’s maintenance systems and standards.