Maintenance Manager

Job Title: Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Reports to: General Manager

Job Summary:

The Maintenance Manager is responsible for overseeing all engineering and maintenance operations of the hotel, ensuring the safety, functionality, and appearance of the property. This includes managing a team of engineers and technicians, coordinating preventive maintenance programs, and ensuring compliance with health and safety regulations.

 Key Responsibilities:

•       Lead and supervise the engineering team, aligning operations with the hotels business goals.

•       Oversee all aspects of facilities management, including asset protection, preventive maintenance, and regulatory compliance.

•       Ensure full implementation and effective use of Marriott platforms (e.g., Transcendent, RPM, Energy Data Management).

•       Conduct regular property inspections and weekly tours to uphold maintenance and safety standards.

•       Manage centralised maintenance contracts and coordinate with external vendors for specialised work.

•       Drive sustainability initiatives, including energy and water reduction through a robust Energy Action Plan.

•       Collaborate with Finance and Engineering teams on Capex planning and emergency projects.

•       Respond to operational and emergency situations, including large-scale incidents.

•       Monitor KPIs and implement early warning systems to manage business and financial risks.

•       Foster a proactive, high-performance culture and ensure guest satisfaction through timely service.

•       Promote cross-departmental communication and share best practices across properties. 

 
   Operational Leadership

•       Balance of 60% management and 40% hands-on technical work.

•       Lead and support engineering projects, audits, and compliance with local laws.

•       Analyse data and generate reports to support decision-making and continuous improvement.

•       Conduct regular property walk-throughs and review guest feedback to identify and address maintenance issues.

•       Ensure high standards of cleanliness, safety, and preventative maintenance across all areas. 

Property & Guest Experience

•       Collaborate with operations to align engineering with business strategy. 

•       Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

 Customer Service
•      Provide professional, timely responses to guest and staff maintenance concerns.

•       Promote a culture of courtesy, approachability, and proactive service. 
   
Health, Safety & Compliance

•       Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.

•       Support annual quality audits and ensure adherence to recovery protocols. 
   
Communication & Teamwork

•       Maintain clear communication with leadership and team members.

•       Present ideas and updates concisely and effectively.

Demonstrate strong organisational skills, time management, and conflict resolution
 
 Leadership & Execution

•       Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.

•       Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.

•       Results-Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.
 
  Team & Relationship Building

•       Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.

•       Customer Focus: Understands and responds to guest needs with professionalism and courtesy.

•       Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation. 
 
 Talent Development

•       Organisational Capability: Continuously improves work processes and team structure.

•       Coaching & Feedback: Supports team development through regular feedback and learning opportunities.
 
 Professional Expertise

•       Applied Learning: Seeks opportunities to grow and improve performance.

•       Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension. 
   
Additional Expectations

•       Performs other duties as assigned.

•       Complies with Marriott policies and maintains a minimum 40-hour work week. 
   
Education and Experience

•       Minimum 2 years’ experience in hotel facilities or engineering management.

•       Strong technical knowledge of MEP systems, building fabric, and life safety systems.

•       Proficient in Marriott engineering platforms, especially Transcendent, and familiar with Engineering SOPs.

•       Recognised qualification in Mechanical, Electrical, or Construction Engineering preferred, or equivalent work experience.

•       Membership in a relevant professional body (e.g., Facilities, M&E, or Construction) is desirable.

•       Proven leadership in managing engineering teams and hotel maintenance operations.

•       Familiarity with UK Health & Safety, Disability, and environmental regulations.

•       Strong skills in HVAC, plumbing, electrical systems, and general building maintenance.

•       Excellent organisational, communication, and problem-solving abilities.

•       Flexibility to work shifts, weekends, and holidays as required.

•       Qualified in either LM5 or LM7 (Legionella Nominated Responsible Person Course)

Preferred Experience:

•       Previous experience in a Marriott property or similar hospitality environment. • Familiarity with Marriott’s maintenance systems and standards.

Job Title: Maintenance Manager

Department: Maintenance

Location: London Heathrow Marriott Hotel

Reports to: General Manager

Job Summary:

The Maintenance Manager is responsible for overseeing all engineering and maintenance operations of the hotel, ensuring the safety, functionality, and appearance of the property. This includes managing a team of engineers and technicians, coordinating preventive maintenance programs, and ensuring compliance with health and safety regulations.

 Key Responsibilities:

•       Lead and supervise the engineering team, aligning operations with the hotels business goals.

•       Oversee all aspects of facilities management, including asset protection, preventive maintenance, and regulatory compliance.

•       Ensure full implementation and effective use of Marriott platforms (e.g., Transcendent, RPM, Energy Data Management).

•       Conduct regular property inspections and weekly tours to uphold maintenance and safety standards.

•       Manage centralised maintenance contracts and coordinate with external vendors for specialised work.

•       Drive sustainability initiatives, including energy and water reduction through a robust Energy Action Plan.

•       Collaborate with Finance and Engineering teams on Capex planning and emergency projects.

•       Respond to operational and emergency situations, including large-scale incidents.

•       Monitor KPIs and implement early warning systems to manage business and financial risks.

•       Foster a proactive, high-performance culture and ensure guest satisfaction through timely service.

•       Promote cross-departmental communication and share best practices across properties. 

 
   Operational Leadership

•       Balance of 60% management and 40% hands-on technical work.

•       Lead and support engineering projects, audits, and compliance with local laws.

•       Analyse data and generate reports to support decision-making and continuous improvement.

•       Conduct regular property walk-throughs and review guest feedback to identify and address maintenance issues.

•       Ensure high standards of cleanliness, safety, and preventative maintenance across all areas. 

Property & Guest Experience

•       Collaborate with operations to align engineering with business strategy. 

•       Ensure high standards of cleanliness, safety, and preventative maintenance across all areas.

 Customer Service
•      Provide professional, timely responses to guest and staff maintenance concerns.

•       Promote a culture of courtesy, approachability, and proactive service. 
   
Health, Safety & Compliance

•       Implement and maintain emergency plans, accident prevention programs, and OSHA compliance.

•       Support annual quality audits and ensure adherence to recovery protocols. 
   
Communication & Teamwork

•       Maintain clear communication with leadership and team members.

•       Present ideas and updates concisely and effectively.

Demonstrate strong organisational skills, time management, and conflict resolution
 
 Leadership & Execution

•       Adaptability & Professionalism: Maintains performance under pressure and represents the brand with confidence.

•       Communication & Problem Solving: Communicates effectively and makes informed decisions using data and analysis.

•       Results-Driven: Sets high standards, takes initiative, and ensures goals are met through effective planning and execution.
 
  Team & Relationship Building

•       Team Collaboration: Builds trust and works effectively with colleagues to achieve shared goals.

•       Customer Focus: Understands and responds to guest needs with professionalism and courtesy.

•       Global Mindset: Embraces diversity and promotes inclusion to enhance team performance and innovation. 
 
 Talent Development

•       Organisational Capability: Continuously improves work processes and team structure.

•       Coaching & Feedback: Supports team development through regular feedback and learning opportunities.
 
 Professional Expertise

•       Applied Learning: Seeks opportunities to grow and improve performance.

•       Core Skills: Demonstrates competence in basic computer use, math, reading, writing, and verbal comprehension. 
   
Additional Expectations

•       Performs other duties as assigned.

•       Complies with Marriott policies and maintains a minimum 40-hour work week. 
   
Education and Experience

•       Minimum 2 years’ experience in hotel facilities or engineering management.

•       Strong technical knowledge of MEP systems, building fabric, and life safety systems.

•       Proficient in Marriott engineering platforms, especially Transcendent, and familiar with Engineering SOPs.

•       Recognised qualification in Mechanical, Electrical, or Construction Engineering preferred, or equivalent work experience.

•       Membership in a relevant professional body (e.g., Facilities, M&E, or Construction) is desirable.

•       Proven leadership in managing engineering teams and hotel maintenance operations.

•       Familiarity with UK Health & Safety, Disability, and environmental regulations.

•       Strong skills in HVAC, plumbing, electrical systems, and general building maintenance.

•       Excellent organisational, communication, and problem-solving abilities.

•       Flexibility to work shifts, weekends, and holidays as required.

•       Qualified in either LM5 or LM7 (Legionella Nominated Responsible Person Course)

Preferred Experience:

•       Previous experience in a Marriott property or similar hospitality environment. • Familiarity with Marriott’s maintenance systems and standards.