Casual Receptionist 

Delta Hotels by Marriott Preston

Reporting into: Front Office Manager, Senior Front Office Supervisor, Front Office Supervisors

This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.

Job Purpose

As a Casual Receptionist at the Delta Hotels by Marriott Preston, you will be the face of the hotel, creating exceptional first and last impressions for every guest. You will deliver a seamless and personalised service experience from arrival to departure, ensuring each interaction reflects the warmth, professionalism, and hospitality synonymous with the Delta brand.

You will play a key role in supporting Front Office operations — assisting with check-in and check-out procedures, handling guest enquiries, and ensuring that all guests feel recognised, cared for, and valued throughout their stay.

Key Responsibilities

Guest Experience

·         Deliver a professional, warm, and engaging welcome to all guests, ensuring check-in and check-out procedures are handled smoothly and efficiently.

·         Actively listen to and respond to guest needs, requests, and feedback with a focus on creating memorable experiences.

·         Promote Marriott Bonvoy enrolment and recognition to enhance guest loyalty.

·         Demonstrate thorough knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.

·         Handle guest complaints with empathy and efficiency, following service recovery procedures and escalating where appropriate.

·         Ensure the lobby and front desk areas are clean, organised, and welcoming at all times.

Operational Excellence

·         Operate the Property Management System (PMS) accurately to manage reservations, billing, and room allocations.

·         Maintain awareness of daily arrivals, departures, VIPs, and special requests to ensure smooth coordination across departments.

·         Support coordination with Housekeeping, Engineering, and Food & Beverage to ensure room readiness and guest satisfaction.

·         Ensure all guest documentation, data input, and payment information are completed accurately and in line with company policies.

·         Follow all standard operating procedures (SOPs) to maintain consistency and compliance with brand standards.

·         Assist in handling guest luggage, messages, parcels, and lost property following hotel policy.

Financial & Revenue Management

·         Process all payment methods accurately and securely, in accordance with Marriott accounting procedures.

·         Handle floats, deposits, and daily banking responsibly, following blind-drop and audit compliance requirements.

·         Identify and act on opportunities to upsell rooms and services, supporting revenue generation initiatives.

·         Report any cash or billing discrepancies immediately to the Front Desk Supervisor or Front Office Manager.

Teamwork & Development

·         Work collaboratively with colleagues across all hotel departments to ensure a seamless guest journey.

·         Support new team members through peer coaching and on-the-job guidance.

·         Attend departmental meetings and training sessions as scheduled.

·         Uphold Marriott’s culture of teamwork, respect, and continuous improvement.

Health, Safety & Compliance

·         Adhere to all health, safety, and fire regulations in accordance with company policy.

·         Report any incidents, accidents, or security concerns promptly to management.

·         Follow emergency procedures and participate in safety drills as required.

·         Maintain confidentiality and data protection standards in compliance with GDPR.

Communication & Collaboration

·         Communicate clearly and professionally with guests, colleagues, and managers.

·         Respond to telephone and email enquiries promptly, following brand etiquette.

·         Maintain detailed and accurate shift handovers to ensure operational continuity.

·         Actively participate in pre-shift briefings and departmental meetings.

Key Controls

·         Maintain full control of assigned cash float and keys, ensuring security compliance.

·         Complete end-of-shift cash reconciliation and blind drops as per audit standards.

·         Ensure access cards, passwords, and system credentials are used securely and never shared.

·         Immediately report any discrepancies or breaches of procedure to management.

Cash & Bank Handling

·         Process all payment methods in accordance with Accounting procedures and policies.

·         Follow property control audit standards and cash handling procedures (e.g., blind drops).

·         Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

·         Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

• Transport bank to/from assigned workstation, following security procedures.
• Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.

Working Pattern

·         Work flexibly on a scheduled shift rota, including mornings, evenings, weekends, and public holidays.

·         Adapt to operational requirements and cover shifts where necessary to support the team.

·         Perform any additional duties as assigned by the Front Office Manager or Senior Leadership.

Casual Receptionist 

Delta Hotels by Marriott Preston

Reporting into: Front Office Manager, Senior Front Office Supervisor, Front Office Supervisors

This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed.

Job Purpose

As a Casual Receptionist at the Delta Hotels by Marriott Preston, you will be the face of the hotel, creating exceptional first and last impressions for every guest. You will deliver a seamless and personalised service experience from arrival to departure, ensuring each interaction reflects the warmth, professionalism, and hospitality synonymous with the Delta brand.

You will play a key role in supporting Front Office operations — assisting with check-in and check-out procedures, handling guest enquiries, and ensuring that all guests feel recognised, cared for, and valued throughout their stay.

Key Responsibilities

Guest Experience

·         Deliver a professional, warm, and engaging welcome to all guests, ensuring check-in and check-out procedures are handled smoothly and efficiently.

·         Actively listen to and respond to guest needs, requests, and feedback with a focus on creating memorable experiences.

·         Promote Marriott Bonvoy enrolment and recognition to enhance guest loyalty.

·         Demonstrate thorough knowledge of hotel facilities, services, and local attractions to provide accurate information and recommendations.

·         Handle guest complaints with empathy and efficiency, following service recovery procedures and escalating where appropriate.

·         Ensure the lobby and front desk areas are clean, organised, and welcoming at all times.

Operational Excellence

·         Operate the Property Management System (PMS) accurately to manage reservations, billing, and room allocations.

·         Maintain awareness of daily arrivals, departures, VIPs, and special requests to ensure smooth coordination across departments.

·         Support coordination with Housekeeping, Engineering, and Food & Beverage to ensure room readiness and guest satisfaction.

·         Ensure all guest documentation, data input, and payment information are completed accurately and in line with company policies.

·         Follow all standard operating procedures (SOPs) to maintain consistency and compliance with brand standards.

·         Assist in handling guest luggage, messages, parcels, and lost property following hotel policy.

Financial & Revenue Management

·         Process all payment methods accurately and securely, in accordance with Marriott accounting procedures.

·         Handle floats, deposits, and daily banking responsibly, following blind-drop and audit compliance requirements.

·         Identify and act on opportunities to upsell rooms and services, supporting revenue generation initiatives.

·         Report any cash or billing discrepancies immediately to the Front Desk Supervisor or Front Office Manager.

Teamwork & Development

·         Work collaboratively with colleagues across all hotel departments to ensure a seamless guest journey.

·         Support new team members through peer coaching and on-the-job guidance.

·         Attend departmental meetings and training sessions as scheduled.

·         Uphold Marriott’s culture of teamwork, respect, and continuous improvement.

Health, Safety & Compliance

·         Adhere to all health, safety, and fire regulations in accordance with company policy.

·         Report any incidents, accidents, or security concerns promptly to management.

·         Follow emergency procedures and participate in safety drills as required.

·         Maintain confidentiality and data protection standards in compliance with GDPR.

Communication & Collaboration

·         Communicate clearly and professionally with guests, colleagues, and managers.

·         Respond to telephone and email enquiries promptly, following brand etiquette.

·         Maintain detailed and accurate shift handovers to ensure operational continuity.

·         Actively participate in pre-shift briefings and departmental meetings.

Key Controls

·         Maintain full control of assigned cash float and keys, ensuring security compliance.

·         Complete end-of-shift cash reconciliation and blind drops as per audit standards.

·         Ensure access cards, passwords, and system credentials are used securely and never shared.

·         Immediately report any discrepancies or breaches of procedure to management.

Cash & Bank Handling

·         Process all payment methods in accordance with Accounting procedures and policies.

·         Follow property control audit standards and cash handling procedures (e.g., blind drops).

·         Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

·         Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

• Transport bank to/from assigned workstation, following security procedures.
• Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty.

Working Pattern

·         Work flexibly on a scheduled shift rota, including mornings, evenings, weekends, and public holidays.

·         Adapt to operational requirements and cover shifts where necessary to support the team.

·         Perform any additional duties as assigned by the Front Office Manager or Senior Leadership.