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Assistant Front Office Manager
Delta Hotels by Marriott York
Assistant Front Office Manager
Delta Hotels by Marriott York
Full Time
1
Year
Experience
£14.7 / Hour
Assistant Front Office Manager
Delta Hotels by Marriott York
Full Time
1
Year
Experience
£14.7 / Hour
Skills
Training Experience
Money Handling
Staff Scheduling
Customer Service
Microsoft Office
Teamwork
Description
About Us:
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities
- Access to discounts, rewards, and perks with top brands
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities
- Employee Assistance Programme
- Dedicated benefits website
Position Summary:
The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations to ensure the highest standards of guest service and satisfaction. This role is responsible for supervising front desk staff, managing daily operations, resolving guest concerns, and assisting with training, scheduling, and performance management. The Assistant Front Office Manager acts as a key point of contact for guests and ensures that front office functions — including check-in, check-out, reservations, and guest inquiries — are handled efficiently and professionally.
Key responsibilities include maintaining smooth front desk operations, ensuring adherence to hotel policies and procedures, coordinating with housekeeping and other departments to enhance guest experiences, and stepping in as acting manager in the absence of the Front Office Manager. This position requires strong leadership, excellent communication skills, a commitment to customer service, and the ability to perform under pressure in a fast-paced hospitality environment.
About Us:
Delta Hotels by Marriott York offers a 4 star hotel experience in a beautiful location steps away from the York Racecourse. We have stunning guest rooms and leisure facilities as well as banqueting spaces for hire and our Cast Iron Bar & Grill.
Benefits to joining:
- Discounted room rates for you, as well as your friends & family worldwide!
- Discount on food & beverage at Marriott hotels worldwide.
- Free use of the Leisure Club facilities
- Access to discounts, rewards, and perks with top brands
- Free meal during shifts
- Staff parking during shifts
- Learning & Development opportunities
- Employee Assistance Programme
- Dedicated benefits website
Position Summary:
The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations to ensure the highest standards of guest service and satisfaction. This role is responsible for supervising front desk staff, managing daily operations, resolving guest concerns, and assisting with training, scheduling, and performance management. The Assistant Front Office Manager acts as a key point of contact for guests and ensures that front office functions — including check-in, check-out, reservations, and guest inquiries — are handled efficiently and professionally.
Key responsibilities include maintaining smooth front desk operations, ensuring adherence to hotel policies and procedures, coordinating with housekeeping and other departments to enhance guest experiences, and stepping in as acting manager in the absence of the Front Office Manager. This position requires strong leadership, excellent communication skills, a commitment to customer service, and the ability to perform under pressure in a fast-paced hospitality environment.
Assistant Front Office Manager
Full Time
1
Year
Experience
£14.7 / Hour
Skills
Training Experience
Money Handling
Staff Scheduling
Customer Service
Microsoft Office
Teamwork
Tadcaster Road, York, England YO24 1QQ, United Kingdom