Assistant Front of House Manager – Key Responsibilities
Support and report directly to the Front of House Manager in the day-to-day management of all Front of House operations.
Oversee both the Front Desk and Housekeeping departments, ensuring smooth coordination and high service standards across all areas.
Lead, motivate and manage teams through effective people management, including training, coaching, performance management and disciplinary procedures where required.
Prepare and manage staff rotas, ensuring adequate cover in line with business needs and budget.
Carry out duty management responsibilities, acting as the senior operational manager on shift.
Ensure exceptional guest service standards are consistently delivered, leading by example at all times.
Take a hands-on operational role, supporting teams during busy periods and resolving issues proactively.
Monitor standards of cleanliness, presentation and safety across all Front of House areas.
Handle guest feedback and complaints professionally, ensuring prompt resolution and continuous improvement.
Assist with recruitment, onboarding and ongoing development of team members.
Ensure compliance with company policies, health & safety regulations and operational procedures.
Assistant Front of House Manager – Key Responsibilities
Support and report directly to the Front of House Manager in the day-to-day management of all Front of House operations.
Oversee both the Front Desk and Housekeeping departments, ensuring smooth coordination and high service standards across all areas.
Lead, motivate and manage teams through effective people management, including training, coaching, performance management and disciplinary procedures where required.
Prepare and manage staff rotas, ensuring adequate cover in line with business needs and budget.
Carry out duty management responsibilities, acting as the senior operational manager on shift.
Ensure exceptional guest service standards are consistently delivered, leading by example at all times.
Take a hands-on operational role, supporting teams during busy periods and resolving issues proactively.
Monitor standards of cleanliness, presentation and safety across all Front of House areas.
Handle guest feedback and complaints professionally, ensuring prompt resolution and continuous improvement.
Assist with recruitment, onboarding and ongoing development of team members.
Ensure compliance with company policies, health & safety regulations and operational procedures.