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GUEST ARRIVAL EXPERT - NIGHTS
Delta Hotels by Marriott Breadsall Priory
GUEST ARRIVAL EXPERT - NIGHTS
Delta Hotels by Marriott Breadsall Priory
Full Time
Competitive salary
GUEST ARRIVAL EXPERT - NIGHTS
Delta Hotels by Marriott Breadsall Priory
Full Time
Competitive salary
Skills
customer service
Microsoft Office
Description
A hotel night receptionist is responsible for providing a safe and welcoming environment for guests during the night shift. This includes tasks like guest check-in and check-out, handling inquiries and complaints, and maintaining security. The position requires strong customer service skills, communication, and the ability to handle potential emergencies.
Here's a more detailed breakdown:
Key Responsibilities:
- Guest Services:
- Welcoming and checking in guests, ensuring a positive first impression.
- Handling guest inquiries, requests, and complaints promptly and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Assisting guests with luggage, directions, and other needs.
- Welcoming and checking in guests, ensuring a positive first impression.
- Security and Safety:
- Monitoring the hotel premises and ensuring the safety and security of guests and staff.
- Responding to emergencies, such as medical issues or disturbances, and contacting appropriate personnel.
- Performing regular security checks and reporting any incidents.
- Monitoring the hotel premises and ensuring the safety and security of guests and staff.
- Administrative Tasks:
- Processing guest check-ins and check-outs, including handling payments and updating records.
- Managing reservations and room assignments.
- Answering phone calls and directing them to the appropriate departments.
- Preparing daily reports and maintaining accurate records.
- Ensuring the reception area is clean, tidy, and presentable.
- Processing guest check-ins and check-outs, including handling payments and updating records.
- Coordination:
- Communicating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues.
- Coordinating with security personnel to ensure a safe and secure environment.
- Communicating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues.
A hotel night receptionist is responsible for providing a safe and welcoming environment for guests during the night shift. This includes tasks like guest check-in and check-out, handling inquiries and complaints, and maintaining security. The position requires strong customer service skills, communication, and the ability to handle potential emergencies.
Here's a more detailed breakdown:
Key Responsibilities:
- Guest Services:
- Welcoming and checking in guests, ensuring a positive first impression.
- Handling guest inquiries, requests, and complaints promptly and professionally.
- Providing information about hotel amenities, services, and local attractions.
- Assisting guests with luggage, directions, and other needs.
- Welcoming and checking in guests, ensuring a positive first impression.
- Security and Safety:
- Monitoring the hotel premises and ensuring the safety and security of guests and staff.
- Responding to emergencies, such as medical issues or disturbances, and contacting appropriate personnel.
- Performing regular security checks and reporting any incidents.
- Monitoring the hotel premises and ensuring the safety and security of guests and staff.
- Administrative Tasks:
- Processing guest check-ins and check-outs, including handling payments and updating records.
- Managing reservations and room assignments.
- Answering phone calls and directing them to the appropriate departments.
- Preparing daily reports and maintaining accurate records.
- Ensuring the reception area is clean, tidy, and presentable.
- Processing guest check-ins and check-outs, including handling payments and updating records.
- Coordination:
- Communicating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues.
- Coordinating with security personnel to ensure a safe and secure environment.
- Communicating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues.
GUEST ARRIVAL EXPERT - NIGHTS
Full Time
Competitive salary
Skills
customer service
Microsoft Office
Moor Road, Morley Derby, England DE7 6DL, United Kingdom