Night Duty Manager

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands?  We are currently recruiting for a dedicated individual to join our team.  We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.  

We are currently looking for a Night Duty Manager to join our Front Office team at the Delta Hotels by Marriott Waltham Abbey. 

What's in it for you: in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 

• Free Meals on Duty: Enjoy complimentary meals while at work
• Uniform Provided: A professional uniform is supplied for all associates
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
• Pension Scheme: Participation in The People's Pension
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network
• Training and Development: Access to training programs to enhance your skills and advance your career

Responsibilities: Here's what your journey with us entails: 

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Leading the team on nights, ensuring that our guests are greeted with a warm welcome and ensure a safe and secure environment overnight for both guests and associates
• Ensure that night audit procedures are completed and any discrepancies rectified
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise
• Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Report any maintenance issues or safety concerns
• Ensure all guest complaints are resolved in a timely manner and logged correctly
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Comply with hotel security, fire regulations and all health and safety legislation

Safety and Company Policies: 

• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Communicate with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties

Join us and be part of a team that values excellence, sustainability, and career growth.  Apply today to start your journey with Marriott!

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands?  We are currently recruiting for a dedicated individual to join our team.  We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.  

We are currently looking for a Night Duty Manager to join our Front Office team at the Delta Hotels by Marriott Waltham Abbey. 

What's in it for you: in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including: 

• Free Meals on Duty: Enjoy complimentary meals while at work
• Uniform Provided: A professional uniform is supplied for all associates
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
• Pension Scheme: Participation in The People's Pension
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network
• Training and Development: Access to training programs to enhance your skills and advance your career

Responsibilities: Here's what your journey with us entails: 

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Leading the team on nights, ensuring that our guests are greeted with a warm welcome and ensure a safe and secure environment overnight for both guests and associates
• Ensure that night audit procedures are completed and any discrepancies rectified
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise
• Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Report any maintenance issues or safety concerns
• Ensure all guest complaints are resolved in a timely manner and logged correctly
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Comply with hotel security, fire regulations and all health and safety legislation

Safety and Company Policies: 

• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Communicate with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties

Join us and be part of a team that values excellence, sustainability, and career growth.  Apply today to start your journey with Marriott!