Senior Front Office Supervisor

For over 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxury in the heart of Bristol, earning an international reputation for exceptional hospitality and timeless elegance. Now, the hotel is entering an exciting new era with a complete refurbishment and transformation into the prestigious Marriott Autograph Collection.

This is a unique opportunity to be part of a landmark transition, helping to shape and launch an exciting new product ahead of its grand unveiling in Spring 2027. Combining rich heritage with contemporary luxury, the hotel will join Marriott's distinctive collection of individually characterful hotels, redefining the guest experience for the future.

We have an exciting opportunity in our front office team as a Senior Front Office Supervisor. Join us and become part of Team Autograph, playing a key role in creating one of Bristol's most exciting hospitality destinations.

Main Duties:

• Supporting the Front Office management team with key operational and administrative tasks.
• Acting as a point of contact for Front Office Supervisors, helping with day-to-day queries, procedures and shift challenges.
• Supervising Front Office shifts and leading by example to ensure a welcoming environment and excellent guest service.
• Ensuring guest enquiries and complaints are followed up and dealt with professionally and efficiently.
• Monitoring guest follow-up actions and supporting the consistent use of GXP and other Front Office systems.
• Supporting the preparation of daily arrivals and Marriott Bonvoy members, working closely with AYS.
• Ensuring maintenance issues are logged and followed up appropriately.

Helping ensure Lobby Hosting, Guest Relations, shift handovers and Front Office procedures are maintained to the required standard.

Coaching and supporting associates, sharing knowledge and helping colleagues develop their skills.

Following Brand Standards in all aspects of the role and escalating complex or sensitive matters to the Front Office management team.

What do you need to apply?

We are looking for someone who is enthusiastic, adaptable, well presented and passionate about delivering excellent customer service. You will have previous experience in a hotel Front Office environment and confidence supporting colleagues during busy shifts. Strong communication, organisation and problem-solving skills are essential, along with the ability to work flexibly across shift patterns. Previous supervisory experience and knowledge of hotel systems such as Opera and GXP would be an advantage.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

For over 150 years, the Bristol Marriott Royal Hotel has been a landmark of luxury in the heart of Bristol, earning an international reputation for exceptional hospitality and timeless elegance. Now, the hotel is entering an exciting new era with a complete refurbishment and transformation into the prestigious Marriott Autograph Collection.

This is a unique opportunity to be part of a landmark transition, helping to shape and launch an exciting new product ahead of its grand unveiling in Spring 2027. Combining rich heritage with contemporary luxury, the hotel will join Marriott's distinctive collection of individually characterful hotels, redefining the guest experience for the future.

We have an exciting opportunity in our front office team as a Senior Front Office Supervisor. Join us and become part of Team Autograph, playing a key role in creating one of Bristol's most exciting hospitality destinations.

Main Duties:

• Supporting the Front Office management team with key operational and administrative tasks.
• Acting as a point of contact for Front Office Supervisors, helping with day-to-day queries, procedures and shift challenges.
• Supervising Front Office shifts and leading by example to ensure a welcoming environment and excellent guest service.
• Ensuring guest enquiries and complaints are followed up and dealt with professionally and efficiently.
• Monitoring guest follow-up actions and supporting the consistent use of GXP and other Front Office systems.
• Supporting the preparation of daily arrivals and Marriott Bonvoy members, working closely with AYS.
• Ensuring maintenance issues are logged and followed up appropriately.

Helping ensure Lobby Hosting, Guest Relations, shift handovers and Front Office procedures are maintained to the required standard.

Coaching and supporting associates, sharing knowledge and helping colleagues develop their skills.

Following Brand Standards in all aspects of the role and escalating complex or sensitive matters to the Front Office management team.

What do you need to apply?

We are looking for someone who is enthusiastic, adaptable, well presented and passionate about delivering excellent customer service. You will have previous experience in a hotel Front Office environment and confidence supporting colleagues during busy shifts. Strong communication, organisation and problem-solving skills are essential, along with the ability to work flexibly across shift patterns. Previous supervisory experience and knowledge of hotel systems such as Opera and GXP would be an advantage.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.