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Groups & Events Administrator - 20hrs/week
Delta Hotels by Marriott Edinburgh
Groups & Events Administrator - 20hrs/week
Delta Hotels by Marriott Edinburgh
Full Time
1
Year
Experience
£13.54 / Hour
Full Time
1
Year
Experience
£13.54 / Hour
Skills
customer service
Description
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for an organised, proactive and customer-focused Groups & Events Administrator to join our team on a part time basis.. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
The role will provide administrative and coordination support across the Groups and Events function, assisting with group accommodation bookings, meetings, conferences, private events and other functions held within the hotel.
You will work closely with clients and colleagues across the hotel to ensure that bookings are accurately managed, information is communicated effectively and every group or event receives a seamless and professional experience from initial enquiry through to completion.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
- Provide day-to-day administrative support to the Groups & Events team.
- Assist with the coordination and administration of group accommodation, meetings, conferences, private functions and corporate events.
- Assist with preparing proposals, contracts, booking confirmations, function sheets, invoices and other relevant documentation.
- Maintain accurate records of group and event bookings, including rooming lists, delegate details, billing information and special requirements.
- Ensure all booking information is accurately recorded and updated on the hotel's systems.
- Liaise with clients to confirm booking details, requirements, arrival information and event arrangements.
- Assist with the preparation and distribution of event and group information to relevant hotel departments.
- Assist with rooming lists, guest information, meeting room requirements, menus, seating plans, signage and other event arrangements.
- Support the Senior Groups Coordinator with general administration.
- Assist with pre-arrival planning and ensure all relevant details are confirmed ahead of group arrivals and events.
- Support the team with post-event administration, including feedback and follow-up with clients.
- Assist with maintaining accurate financial and billing information in line with hotel procedures.
- Maintain a professional, helpful and guest-focused approach at all times.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Minimum of 1 year of experience in hospitality.
- Detail-oriented with a passion for delivering excellence in customer service.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for an organised, proactive and customer-focused Groups & Events Administrator to join our team on a part time basis.. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
The role will provide administrative and coordination support across the Groups and Events function, assisting with group accommodation bookings, meetings, conferences, private events and other functions held within the hotel.
You will work closely with clients and colleagues across the hotel to ensure that bookings are accurately managed, information is communicated effectively and every group or event receives a seamless and professional experience from initial enquiry through to completion.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities: Here's what your journey with us entails:
- Provide day-to-day administrative support to the Groups & Events team.
- Assist with the coordination and administration of group accommodation, meetings, conferences, private functions and corporate events.
- Assist with preparing proposals, contracts, booking confirmations, function sheets, invoices and other relevant documentation.
- Maintain accurate records of group and event bookings, including rooming lists, delegate details, billing information and special requirements.
- Ensure all booking information is accurately recorded and updated on the hotel's systems.
- Liaise with clients to confirm booking details, requirements, arrival information and event arrangements.
- Assist with the preparation and distribution of event and group information to relevant hotel departments.
- Assist with rooming lists, guest information, meeting room requirements, menus, seating plans, signage and other event arrangements.
- Support the Senior Groups Coordinator with general administration.
- Assist with pre-arrival planning and ensure all relevant details are confirmed ahead of group arrivals and events.
- Support the team with post-event administration, including feedback and follow-up with clients.
- Assist with maintaining accurate financial and billing information in line with hotel procedures.
- Maintain a professional, helpful and guest-focused approach at all times.
Safety and Company Policies:
- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications:
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Minimum of 1 year of experience in hospitality.
- Detail-oriented with a passion for delivering excellence in customer service.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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Groups & Events Administrator - 20hrs/week
Full Time
1
Year
Experience
£13.54 / Hour
Skills
customer service
111 Glasgow Road, Edinburgh, EH12 8NF, United Kingdom