Weddings and Special Events Executive at Delta Hotels by Marriott Worsley Park Country Club

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Weddings and Special Events Executive

Delta Hotels by Marriott Worsley Park Country Club

Weddings and Special Events Executive

Delta Hotels by Marriott Worsley Park Country Club

Full Time

2 Years Experience

£13.38 / Hour

Weddings and Special Events Executive

Delta Hotels by Marriott Worsley Park Country Club

Full Time

2 Years Experience

£13.38 / Hour

Skills

Fluent in English

Sales and Catering

Description

Wedding Sales Executive

The Wedding Sales Executive is an exciting role at the Delta by Marriott Worsley Park Country Club, needed as an addition to our busy on-property sales team. The successful candidate will specialise in providing memorable special occasions and peace of mind to guests in knowing that their event will be well organised and smoothly executed.

Summary of the role

To take responsibility for Wedding enquiries, bookings and property presentations
To act as one point of contact for the client and to provide a smooth and efficient service to the client at all stages of the booking process including site visits
To maximise all opportunities to sell the hotel facilities, including golf course, and to ensure that every effort is made to convert enquiries through proposal and negotiation to achieve targets.
To ensure that all administrative processes and system standards are constantly adhered to. Moreover that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.

To be involved in incentives, closing days, mail-shots, wedding fairs and other promotional events to identify and secure new business. These may include off site events.
To ensure that all guest requirements are recorded accurately and to enable clear communication with the Operational Teams.

Customer service

To complete all event documentation from initial enquiry through to co-ordination up until event arrival and handover to operational teams.
To produce proposals, event contracts, Banquet Event Orders and any other booking related documentation for each event in line with company standards.
To work with the customer during the pre-event stage collating all of the necessary information regarding guest requirements, arranging guest requirements and ensuring that all details are recorded accurately on the BEO.
During the course of the event to make personal contact with the organizer to ensure that arrangements are running as planned and agreed in line with company standards.
To obtain and provide post event feedback from the customer to ensure customer satisfaction and repeat business and to co-ordinate future event follow up.
To establish and nurture a good relationship with regular bookers and high spend clients by entertaining, attending FAM trips and upgrading as necessary.

Reporting

To prepare accurate information and critiques for the Senior Event Manager
To assist with writing sales plans for Weddings and Social events.
To monitor and track enquiries and business levels.
To attend sales strategy and operations meetings where required

Product knowledge:

To ensure full product knowledge, including function room capacities, revenue optimisation and ensure function room locations and event services meet company and guest needs.
To be fully conversant with tactical promotions within the company and hotel before enquiries commence.
To regularly complete competitor analysis and visits to ensure familiarisation with competitor product and rate

Teamwork:

To provide all relevant information to operational departments to ensure the successful delivery of all assigned events.
To pro-actively identify operational challenges and work with the hotel and customer to solve or develop alternative solutions
To carry out any other reasonable tasks as requested by management
To support other members of the team where necessary
To contribute, as part of the team to the smooth running of the events office.
To cover other aspects of the sales office function as requested, such as conferencing

· Participate in training & development

Wedding Sales Executive

Summary of the role

To take responsibility for Wedding enquiries, bookings and property presentations
To act as one point of contact for the client and to provide a smooth and efficient service to the client at all stages of the booking process including site visits
To maximise all opportunities to sell the hotel facilities, including golf course, and to ensure that every effort is made to convert enquiries through proposal and negotiation to achieve targets.
To ensure that all administrative processes and system standards are constantly adhered to. Moreover that all enquiries are accurately entered into company systems in line with set standards and that company policy on credit checking and payment procedures is adhered to.

To be involved in incentives, closing days, mail-shots, wedding fairs and other promotional events to identify and secure new business. These may include off site events.
To ensure that all guest requirements are recorded accurately and to enable clear communication with the Operational Teams.

Customer service

To complete all event documentation from initial enquiry through to co-ordination up until event arrival and handover to operational teams.
To produce proposals, event contracts, Banquet Event Orders and any other booking related documentation for each event in line with company standards.
To work with the customer during the pre-event stage collating all of the necessary information regarding guest requirements, arranging guest requirements and ensuring that all details are recorded accurately on the BEO.
During the course of the event to make personal contact with the organizer to ensure that arrangements are running as planned and agreed in line with company standards.
To obtain and provide post event feedback from the customer to ensure customer satisfaction and repeat business and to co-ordinate future event follow up.
To establish and nurture a good relationship with regular bookers and high spend clients by entertaining, attending FAM trips and upgrading as necessary.

Reporting

To prepare accurate information and critiques for the Senior Event Manager
To assist with writing sales plans for Weddings and Social events.
To monitor and track enquiries and business levels.
To attend sales strategy and operations meetings where required

Product knowledge:

To ensure full product knowledge, including function room capacities, revenue optimisation and ensure function room locations and event services meet company and guest needs.
To be fully conversant with tactical promotions within the company and hotel before enquiries commence.
To regularly complete competitor analysis and visits to ensure familiarisation with competitor product and rate

Teamwork:

To provide all relevant information to operational departments to ensure the successful delivery of all assigned events.
To pro-actively identify operational challenges and work with the hotel and customer to solve or develop alternative solutions
To carry out any other reasonable tasks as requested by management
To support other members of the team where necessary
To contribute, as part of the team to the smooth running of the events office.
To cover other aspects of the sales office function as requested, such as conferencing

· Participate in training & development

Weddings and Special Events Executive

Skills

Fluent in English

Sales and Catering

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Worsley Park, Manchester, England M28 2QT, United Kingdom

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