• Respond promptly and professionally to all sports and golf-related enquiries across the hotel portfolio.

• Convert reactive enquiries into confirmed bookings, maximizing revenue through upselling and strategic negotiation.

• Build and maintain relationships with key clients in the sports and golf segments including teams, clubs, associations, governing bodies, and event planners.

• Prepare and deliver proposals, contracts, and event orders in a timely and accurate manner.

• Maintain accurate records of client interactions and bookings in the CRM system.

• Ensure all group requirements, including room blocks, catering (where possible) and ancillary services are clearly handed over to hotel event management teams to ensure seamless service.

• Work closely with the relevant teams across the hotels within the portfolio and maintain good communication.

• Resolicitation calls

• Ensure understanding of hotel strategies and engage with relevant stakeholders within hotels.

• Liaise with Sales Managers and events teams on property when handing bookings across.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

• Reviews billing and payments with clients to ensure smooth handover to events teams.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Makes presence known to customers at all times during the entire event process.

• Follows up with customer post-event where relevant in conjunction with hotel events team

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

• Respond promptly and professionally to all sports and golf-related enquiries across the hotel portfolio.

• Convert reactive enquiries into confirmed bookings, maximizing revenue through upselling and strategic negotiation.

• Build and maintain relationships with key clients in the sports and golf segments including teams, clubs, associations, governing bodies, and event planners.

• Prepare and deliver proposals, contracts, and event orders in a timely and accurate manner.

• Maintain accurate records of client interactions and bookings in the CRM system.

• Ensure all group requirements, including room blocks, catering (where possible) and ancillary services are clearly handed over to hotel event management teams to ensure seamless service.

• Work closely with the relevant teams across the hotels within the portfolio and maintain good communication.

• Resolicitation calls

• Ensure understanding of hotel strategies and engage with relevant stakeholders within hotels.

• Liaise with Sales Managers and events teams on property when handing bookings across.

Executing the Sales and Marketing Strategy

• Up-sells products and services throughout the event process.

Managing Profitability

• Manages revenue and profitability associated with events.

• Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

• Reviews billing and payments with clients to ensure smooth handover to events teams.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Makes presence known to customers at all times during the entire event process.

• Follows up with customer post-event where relevant in conjunction with hotel events team

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.