Groups & Spa Coordinator

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:·    Manage enquiries for leisure groups, tours, social and any other groups as required.

·    Manage enquiries for leisure groups, tours, social and any other groups as required.

·    Understand the host’s needs, recommend suitable spaces and packages and provide timely, persuasive proposals and show rounds.

·    Follow up qualified enquiries consistently and maintain accurate pipeline, conversion, forecast and lost-business records.

·    Qualify requirements, prepare commercially appropriate proposals and conduct timely follow up to secure conversion.

·    Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure and other relevant                 enhancements.

·    Apply approved pricing, minimum spends, terms and space controls and escalate non-standard requests appropriately.

·    Issue contracts, collect deposits and obtain final details, rooming list, menus and event billing within agreed timelines.

·    Prepare accurate function information and coordinate a structured operational handover to all relevant departments.

·    Track pick up, spend, wash, cancellations and lost business reasons to maintain accurate CRM and event system records.

·    Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.

·    Complete post-event follow-up to obtain feedback, referrals, future dates and opportunities across the client’s wider network.

·    Maintain current competitor and local-market knowledge and contribute ideas for new events, packages and underused spaces.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Preferred Qualifications:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:·    Manage enquiries for leisure groups, tours, social and any other groups as required.

·    Manage enquiries for leisure groups, tours, social and any other groups as required.

·    Understand the host’s needs, recommend suitable spaces and packages and provide timely, persuasive proposals and show rounds.

·    Follow up qualified enquiries consistently and maintain accurate pipeline, conversion, forecast and lost-business records.

·    Qualify requirements, prepare commercially appropriate proposals and conduct timely follow up to secure conversion.

·    Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure and other relevant                 enhancements.

·    Apply approved pricing, minimum spends, terms and space controls and escalate non-standard requests appropriately.

·    Issue contracts, collect deposits and obtain final details, rooming list, menus and event billing within agreed timelines.

·    Prepare accurate function information and coordinate a structured operational handover to all relevant departments.

·    Track pick up, spend, wash, cancellations and lost business reasons to maintain accurate CRM and event system records.

·    Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.

·    Complete post-event follow-up to obtain feedback, referrals, future dates and opportunities across the client’s wider network.

·    Maintain current competitor and local-market knowledge and contribute ideas for new events, packages and underused spaces.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Preferred Qualifications:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Minimum of 1 year of experience in a similar role within the hospitality industry.
• Detail-oriented with a passion for delivering excellence in customer service.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!