Employee Records
Casual Front Office Associate
Marriott Cardiff
Casual
1 Year Experience
Coins Icon Up to £13.69 / Hour
Casual Front Office Associate
Marriott Cardiff

Casual
1 Year Experience
Coins Icon Up to £13.69 / Hour
Skills
POS Systems
Communication
Customer Service
Teamwork
Guest Relations
Administration
Description

About Us:

At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.

The Role:
We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!

What You’ll Do:

  • Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
  • Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
  • Perform administrative tasks and maintain accurate guest records
  • Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
  • Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
  • Support the wider team while also working independently and proactively
  • Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We’re Looking For:

  • Strong communication skills and a passion for delivering exceptional guest service
  • Previous customer-facing experience is essential (hospitality, retail, or service industries)
  • Ability to work confidently both on your own and as part of a team
  • Professional and presentable appearance, with a welcoming attitude
  • Eagerness to learn and grow in a hospitality environment
  • Comfortable with multitasking and staying organised in a busy setting

Desirable (but not required):

  • Familiarity with Microsoft Office Suite
  • Experience with POS systems or hotel management software

Looking the Part:
You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

  • A supportive, close-knit team in a vibrant city-centre location
  • Career development and training opportunities
  • Competitive pay and employee benefits
  • A dynamic, fast-paced environment where your ideas and energy are always valued

If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk!

About Us:

At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.

The Role:
We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!

What You’ll Do:

  • Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
  • Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
  • Perform administrative tasks and maintain accurate guest records
  • Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
  • Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
  • Support the wider team while also working independently and proactively
  • Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We’re Looking For:

  • Strong communication skills and a passion for delivering exceptional guest service
  • Previous customer-facing experience is essential (hospitality, retail, or service industries)
  • Ability to work confidently both on your own and as part of a team
  • Professional and presentable appearance, with a welcoming attitude
  • Eagerness to learn and grow in a hospitality environment
  • Comfortable with multitasking and staying organised in a busy setting

Desirable (but not required):

  • Familiarity with Microsoft Office Suite
  • Experience with POS systems or hotel management software

Looking the Part:
You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

  • A supportive, close-knit team in a vibrant city-centre location
  • Career development and training opportunities
  • Competitive pay and employee benefits
  • A dynamic, fast-paced environment where your ideas and energy are always valued

If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk!