About Us:

At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.

The Role:
We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!

What You’ll Do:

• Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
• Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
• Perform administrative tasks and maintain accurate guest records
• Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
• Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
• Support the wider team while also working independently and proactively
• Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We’re Looking For:

• Strong communication skills and a passion for delivering exceptional guest service
• Previous customer-facing experience is essential (hospitality, retail, or service industries)
• Ability to work confidently both on your own and as part of a team
• Professional and presentable appearance, with a welcoming attitude
• Eagerness to learn and grow in a hospitality environment
• Comfortable with multitasking and staying organised in a busy setting

Desirable (but not required):

• Familiarity with Microsoft Office Suite
• Experience with POS systems or hotel management software

Looking the Part:
You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

• A supportive, close-knit team in a vibrant city-centre location
• Career development and training opportunities
• Competitive pay and employee benefits
• A dynamic, fast-paced environment where your ideas and energy are always valued

If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk!

About Us:

At Cardiff Marriott, we’re more than just a place to stay — we’re a hub of hospitality in the heart of the city. Our team thrives on creating seamless, welcoming experiences for every guest who walks through our doors. As a Front Office Associate, you’ll be right at the centre of it all — the face of our hotel, and the first impression our guests will remember.

The Role:
We’re looking for a confident, motivated individual to join our Front Office team. From check-in to check-out, and everything in between, you’ll be handling guest requests, coordinating with departments, and ensuring the front desk runs smoothly. No two days are the same — and that’s just how we like it!

What You’ll Do:

• Welcome guests with warmth and professionalism, handling check-ins and check-outs efficiently
• Respond to guest needs and enquiries with care, accuracy, and a can-do attitude
• Perform administrative tasks and maintain accurate guest records
• Communicate and coordinate with housekeeping, maintenance, and other departments to ensure a smooth operation
• Stay calm under pressure, multitask effectively, and prioritise tasks in a fast-paced environment
• Support the wider team while also working independently and proactively
• Handle situations with confidence, using sound judgment and a solution-oriented mindset

What We’re Looking For:

• Strong communication skills and a passion for delivering exceptional guest service
• Previous customer-facing experience is essential (hospitality, retail, or service industries)
• Ability to work confidently both on your own and as part of a team
• Professional and presentable appearance, with a welcoming attitude
• Eagerness to learn and grow in a hospitality environment
• Comfortable with multitasking and staying organised in a busy setting

Desirable (but not required):

• Familiarity with Microsoft Office Suite
• Experience with POS systems or hotel management software

Looking the Part:
You’ll be the first point of contact for many of our guests, so a professional appearance and a focus on personal hygiene are essential. We want you to feel proud of how you represent our hotel — your friendly, polished presence sets the tone for an excellent guest experience.

Why Join Us?

• A supportive, close-knit team in a vibrant city-centre location
• Career development and training opportunities
• Competitive pay and employee benefits
• A dynamic, fast-paced environment where your ideas and energy are always valued

If you're ready to step into a front-facing role where every day is different and every guest interaction matters, we’d love to hear from you. Apply today and bring your best to the front desk!