We’re looking for a confident and hands-on Front Office Supervisor to join our team and help lead the front desk operation. This is a key role where you’ll support the Front Office Manager in delivering seamless guest journeys, driving team performance, and creating a welcoming, professional environment from the moment guests arrive.

• Leading by example on the front desk - delivering warm, personalised guest service at all times
• Supporting the daily operation of Reception, ensuring smooth and efficient shifts
• Supervising, coaching, and motivating the Front Office team
• Handling guest queries, feedback, and any escalations with confidence and care
• Assisting with training, onboarding, and ongoing development of associates
• Ensuring brand standards and procedures are consistently met
• Monitoring performance, productivity, and service levels across shifts
• Supporting with rota planning, shift organisation, and departmental admin

• Previous experience in a Front Office or Reception role within hospitality
• Experience in a supervisory capacity
• Strong communication and organisational skills
• A proactive, solutions-focused mindset
• Confidence in handling guest concerns and making decisions
• A passion for delivering exceptional service and supporting others to do the same

• A supportive team environment where your voice is heard
• Opportunities for progression 
• Training and development to help you grow your career
• A wide range of staff benefits
• Employee wellbeing support and engagement initiatives

At Cardiff Marriott, we pride ourselves on creating memorable stays for our guests and a positive, inclusive environment for our associates. As a Front Office Supervisor, you’ll play a vital role in shaping both.

We’re looking for a confident and hands-on Front Office Supervisor to join our team and help lead the front desk operation. This is a key role where you’ll support the Front Office Manager in delivering seamless guest journeys, driving team performance, and creating a welcoming, professional environment from the moment guests arrive.

• Leading by example on the front desk - delivering warm, personalised guest service at all times
• Supporting the daily operation of Reception, ensuring smooth and efficient shifts
• Supervising, coaching, and motivating the Front Office team
• Handling guest queries, feedback, and any escalations with confidence and care
• Assisting with training, onboarding, and ongoing development of associates
• Ensuring brand standards and procedures are consistently met
• Monitoring performance, productivity, and service levels across shifts
• Supporting with rota planning, shift organisation, and departmental admin

• Previous experience in a Front Office or Reception role within hospitality
• Experience in a supervisory capacity
• Strong communication and organisational skills
• A proactive, solutions-focused mindset
• Confidence in handling guest concerns and making decisions
• A passion for delivering exceptional service and supporting others to do the same

• A supportive team environment where your voice is heard
• Opportunities for progression 
• Training and development to help you grow your career
• A wide range of staff benefits
• Employee wellbeing support and engagement initiatives

At Cardiff Marriott, we pride ourselves on creating memorable stays for our guests and a positive, inclusive environment for our associates. As a Front Office Supervisor, you’ll play a vital role in shaping both.