Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

We are currently seeking a dedicated and experienced Night Manager to join our exceptional Front Office team at the Delta Hotels by Marriott Liverpool City Centre. If you’re passionate about delivering outstanding service, thrive under pressure, and enjoy leading a team during the quiet hours, this is your opportunity to shine.

Join a team of talented individuals who are committed to creating extraordinary guest experiences. We look forward to welcoming your application.

About the Role

As Night Manager, you will be responsible for overseeing the hotel’s night operations, ensuring a safe, secure, and welcoming environment for guests and associates. You’ll lead the night team, maintain brand standards, and ensure seamless service delivery in the absence of senior management.

40 hours per week over 5 working days.

Key Responsibilities

• Provide operational and management cover during night hours
• Supervise and support front office staff, ensuring smooth overnight operations
• Conduct regular security checks and patrols to maintain a safe environment
• Handle guest concerns and resolve issues professionally and efficiently
• Oversee the Night Audit process and ensure accurate financial reporting
• Maximise revenue through upselling and effective rate management
• Maintain Marriott brand standards and ensure SOPs are followed
• Lead emergency procedures and coordinate evacuations if necessary
• Ensure staff training and development is up to date and effective
• Monitor productivity and address underperformance
• Maintain accurate rotas and time sheets
• Support other departments to ensure overall guest satisfaction

Candidate Profile

Experience & Skills:

• Previous supervisory experience in a hotel front office environment preferred
• Strong communication skills – verbal, written, and listening
• Proactive, reliable, and able to work independently or as part of a team
• Innovative and solutions-focused
• Strong customer service orientation
• Business awareness and commitment to continuous improvement
• Fluent in English (spoken and written)

Knowledge & Abilities:

• Familiarity with hotel systems such as Opera, MARSHA, and Micros
• Understanding of hotel credit policies and financial procedures
• Ability to manage guest ledgers and ensure accurate billing
• Knowledge of health & safety, fire, and emergency procedures
• Ability to carry out all receptionist and telephonist duties

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Holidays: 23 days holiday plus 8 Bank Holidays.
• Carparking: Complimentary Carparking whilst on duty
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

We are currently seeking a dedicated and experienced Night Manager to join our exceptional Front Office team at the Delta Hotels by Marriott Liverpool City Centre. If you’re passionate about delivering outstanding service, thrive under pressure, and enjoy leading a team during the quiet hours, this is your opportunity to shine.

Join a team of talented individuals who are committed to creating extraordinary guest experiences. We look forward to welcoming your application.

About the Role

As Night Manager, you will be responsible for overseeing the hotel’s night operations, ensuring a safe, secure, and welcoming environment for guests and associates. You’ll lead the night team, maintain brand standards, and ensure seamless service delivery in the absence of senior management.

40 hours per week over 5 working days.

Key Responsibilities

• Provide operational and management cover during night hours
• Supervise and support front office staff, ensuring smooth overnight operations
• Conduct regular security checks and patrols to maintain a safe environment
• Handle guest concerns and resolve issues professionally and efficiently
• Oversee the Night Audit process and ensure accurate financial reporting
• Maximise revenue through upselling and effective rate management
• Maintain Marriott brand standards and ensure SOPs are followed
• Lead emergency procedures and coordinate evacuations if necessary
• Ensure staff training and development is up to date and effective
• Monitor productivity and address underperformance
• Maintain accurate rotas and time sheets
• Support other departments to ensure overall guest satisfaction

Candidate Profile

Experience & Skills:

• Previous supervisory experience in a hotel front office environment preferred
• Strong communication skills – verbal, written, and listening
• Proactive, reliable, and able to work independently or as part of a team
• Innovative and solutions-focused
• Strong customer service orientation
• Business awareness and commitment to continuous improvement
• Fluent in English (spoken and written)

Knowledge & Abilities:

• Familiarity with hotel systems such as Opera, MARSHA, and Micros
• Understanding of hotel credit policies and financial procedures
• Ability to manage guest ledgers and ensure accurate billing
• Knowledge of health & safety, fire, and emergency procedures
• Ability to carry out all receptionist and telephonist duties

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Holidays: 23 days holiday plus 8 Bank Holidays.
• Carparking: Complimentary Carparking whilst on duty
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!