Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: 

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:
§  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

§  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

• §  Speak to guests and co-workers using clear, appropriate and professional language.

  §  Provide assistance to coworkers, ensuring they understand their tasks.

  §  Talk with and listen to other employees to effectively exchange information.

  §  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  §  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

  §  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

  §  Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

  Assists Management

  §  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

  §  Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

  §  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

  §  Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

  §  Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

  §  Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

  §  Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

  §  Coordinate tasks and work with other departments to ensure that the department runs efficiently.

  §  Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

  §  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

  Working with Others

  §  Support all co-workers and treat them with dignity and respect.

  §  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

  §  Partner with and assist others to promote an environment of teamwork and achieve common goals.

  §  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

  §  Develop and maintain positive and productive working relationships with other employees and departments.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: 

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:
§  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
§  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
§  Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
§  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

§  Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Communication

• §  Speak to guests and co-workers using clear, appropriate and professional language.

  §  Provide assistance to coworkers, ensuring they understand their tasks.

  §  Talk with and listen to other employees to effectively exchange information.

  §  Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

  §  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

  §  Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

  §  Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

  Assists Management

  §  Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

  §  Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

  §  Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

  §  Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

  §  Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

  §  Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

  §  Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

  §  Coordinate tasks and work with other departments to ensure that the department runs efficiently.

  §  Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

  §  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

  Working with Others

  §  Support all co-workers and treat them with dignity and respect.

  §  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

  §  Partner with and assist others to promote an environment of teamwork and achieve common goals.

  §  Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

  §  Develop and maintain positive and productive working relationships with other employees and departments.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!