Delta Hotels by Marriott Swindon is seeking a highly motivated and service-driven Front Office Manager to lead our front desk operations and deliver a seamless guest experience. This role is responsible for overseeing daily front office functions, ensuring exceptional service standards, and driving team performance in line with Marriott brand values.

• Manage the day-to-day operations of the front office, including reception, guest services, and concierge
• Lead, train, and motivate the front office team to deliver outstanding guest service
• Ensure smooth check-in and check-out processes, handling VIP arrivals and special requests
• Monitor room availability, rates, and occupancy in coordination with revenue management
• Resolve guest concerns promptly and professionally, ensuring high satisfaction levels
• Maintain compliance with Marriott brand standards, policies, and procedures
• Oversee scheduling, staffing levels, and performance management of the team
• Collaborate with housekeeping, maintenance, and other departments to ensure operational efficiency
• Prepare reports on occupancy, revenue, and guest feedback

• Proven experience in a front office supervisory or management role within hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in property management systems (e.g., Opera or similar)
• Ability to work flexible hours, including weekends and holidays
• A passion for delivering exceptional guest experiences

• Experience within Marriott or an international hotel brand
• Degree or diploma in Hospitality Management or related field
• Knowledge of revenue management principles

• Competitive salary and benefits package
• Career development opportunities within Marriott International
• Staff discounts on hotel stays worldwide
• A supportive and dynamic working environment

Delta Hotels by Marriott Swindon is seeking a highly motivated and service-driven Front Office Manager to lead our front desk operations and deliver a seamless guest experience. This role is responsible for overseeing daily front office functions, ensuring exceptional service standards, and driving team performance in line with Marriott brand values.

• Manage the day-to-day operations of the front office, including reception, guest services, and concierge
• Lead, train, and motivate the front office team to deliver outstanding guest service
• Ensure smooth check-in and check-out processes, handling VIP arrivals and special requests
• Monitor room availability, rates, and occupancy in coordination with revenue management
• Resolve guest concerns promptly and professionally, ensuring high satisfaction levels
• Maintain compliance with Marriott brand standards, policies, and procedures
• Oversee scheduling, staffing levels, and performance management of the team
• Collaborate with housekeeping, maintenance, and other departments to ensure operational efficiency
• Prepare reports on occupancy, revenue, and guest feedback

• Proven experience in a front office supervisory or management role within hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in property management systems (e.g., Opera or similar)
• Ability to work flexible hours, including weekends and holidays
• A passion for delivering exceptional guest experiences

• Experience within Marriott or an international hotel brand
• Degree or diploma in Hospitality Management or related field
• Knowledge of revenue management principles

• Competitive salary and benefits package
• Career development opportunities within Marriott International
• Staff discounts on hotel stays worldwide
• A supportive and dynamic working environment