Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Ownership for the management and conversion of assigned enquiries
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
• Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
• Correct use of systems process to ensure booking integrity, consistency & accuracy.
• Sells to a pre-determined event and group strategy
• Works within brand standards & systems processes
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedrooms blocks and meeting space inventory for assigned groups
• Conducts compelling show rounds to win the business
• Execution of Meetings Imagined.com, MSA
• Proactively resolicits previous customers and event bookers for future opportunities

Guest Satisfaction

• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints
• Provides excellent customer service.  Ensures all associates involved in and event or booking understand expectations and parameters
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
• Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Sales and Revenue Management

• Delivers a compelling sales experience to drive conversion and repeat business
• Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
• Effectively up sells products and services throughout the event process
• Participates in customer site inspections and assists with the sales process when necessary
• Effectively manages customer budgets to maximize revenue and meet customer needs
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups

Other

• Performs other duties as assigned to meet business needs.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Preferred Qualifications:

• Previous hospitality experience required and sales and events experience desired.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Ownership for the management and conversion of assigned enquiries
• Coordination of all customer requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.
• Expertise in menu planning, food presentation, meeting room set ups, audiovisual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&B concepts according to the Meetings Imagined.com purposes
• Correct use of systems process to ensure booking integrity, consistency & accuracy.
• Sells to a pre-determined event and group strategy
• Works within brand standards & systems processes
• Generate incremental revenue and deliver excellent guest service.
• Effectively manages bedrooms blocks and meeting space inventory for assigned groups
• Conducts compelling show rounds to win the business
• Execution of Meetings Imagined.com, MSA
• Proactively resolicits previous customers and event bookers for future opportunities

Guest Satisfaction

• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints
• Provides excellent customer service.  Ensures all associates involved in and event or booking understand expectations and parameters
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback
• Actively solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Sales and Revenue Management

• Delivers a compelling sales experience to drive conversion and repeat business
• Provides appropriate feedback to overcome obstacles to selling, including pricing, inventory availability and event execution
• Effectively up sells products and services throughout the event process
• Participates in customer site inspections and assists with the sales process when necessary
• Effectively manages customer budgets to maximize revenue and meet customer needs
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups

Other

• Performs other duties as assigned to meet business needs.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

Preferred Qualifications:

• Previous hospitality experience required and sales and events experience desired.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!