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Commercial Sales Team Manager
Delta Hotels by Marriott St Pierre Country Club
Commercial Sales Team Manager
Delta Hotels by Marriott St Pierre Country Club
Full Time
2
Years
Experience
To be discussed
Commercial Sales Team Manager
Delta Hotels by Marriott St Pierre Country Club
Full Time
2
Years
Experience
To be discussed
Skills
Leadership
Fluent in English
Customer Service
Microsoft Office
Organised
Social Media
+1
Description
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Role purpose
To lead the St Pierre commercial office, ensuring every inbound enquiry is handled quickly, converted profitably, recorded accurately and handed over seamlessly. The role manages reservations and specialist event sales execution while maintaining disciplined pipelines, commercial controls and consistent client service.
Key accountabilities
- Supporting with accurate Banquet and Group forecasting.
- Owning the financials and ensuring together with the commercial director you are motivating the team to work collectively towards achieving the hotels financial goals.
- Attending management meetings weekly and providing key sales updates.
- Management of hotels enquiries and running of key high-value accounts and other event bookings as required.
- Lead, coach and performance-manage the 5 executive roles, setting response, conversion, follow-up, accuracy and productivity standards.
- Own the daily commercial-office workflow, allocating enquiries and resources according to demand, deadlines, client value and team capacity.
- Maintain a single, accurate pipeline across reservations, golf and groups, weddings, conferences and social events, with clear ownership and next actions.
- Translate the Commercial Director’s strategy and the Cluster Revenue Manager’s pricing guidance into consistent enquiry handling and system execution.
- Monitor response times, conversion, pace, lost-business reasons, provisional bookings, deposits, payments and final-detail deadlines; intervene early where risks arise.
- Coordinate weekly office reviews and provide concise performance reporting, forecasts, risks and recovery actions to the Commercial Director.
- Ensure proposals, contracts, booking terms, credit arrangements, function details and handovers meet agreed commercial and operational standards.
- Work with the Sales Manager to receive, progress and report proactive leads and to identify wider account opportunities from inbound enquiries.
- Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and event enhancements while protecting guest trust and deliverability.
- Maintain accurate PMS, CRM, sales and event-system data, completing regular quality checks and resolving process or training gaps.
- Coordinate closely with operational department heads on capacity, event feasibility, service recovery, VIP requirements and post-event learning.
- Manage office rotas, payroll and controllable costs within budget, ensuring coverage for appointments, showcases and peak enquiry periods.
Knowledge, experience and behaviours
Shared service and compliance responsibilities
With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
Role purpose
To lead the St Pierre commercial office, ensuring every inbound enquiry is handled quickly, converted profitably, recorded accurately and handed over seamlessly. The role manages reservations and specialist event sales execution while maintaining disciplined pipelines, commercial controls and consistent client service.
Key accountabilities
- Supporting with accurate Banquet and Group forecasting.
- Owning the financials and ensuring together with the commercial director you are motivating the team to work collectively towards achieving the hotels financial goals.
- Attending management meetings weekly and providing key sales updates.
- Management of hotels enquiries and running of key high-value accounts and other event bookings as required.
- Lead, coach and performance-manage the 5 executive roles, setting response, conversion, follow-up, accuracy and productivity standards.
- Own the daily commercial-office workflow, allocating enquiries and resources according to demand, deadlines, client value and team capacity.
- Maintain a single, accurate pipeline across reservations, golf and groups, weddings, conferences and social events, with clear ownership and next actions.
- Translate the Commercial Director’s strategy and the Cluster Revenue Manager’s pricing guidance into consistent enquiry handling and system execution.
- Monitor response times, conversion, pace, lost-business reasons, provisional bookings, deposits, payments and final-detail deadlines; intervene early where risks arise.
- Coordinate weekly office reviews and provide concise performance reporting, forecasts, risks and recovery actions to the Commercial Director.
- Ensure proposals, contracts, booking terms, credit arrangements, function details and handovers meet agreed commercial and operational standards.
- Work with the Sales Manager to receive, progress and report proactive leads and to identify wider account opportunities from inbound enquiries.
- Drive upselling and cross-selling across bedrooms, golf, dining, leisure, meetings and event enhancements while protecting guest trust and deliverability.
- Maintain accurate PMS, CRM, sales and event-system data, completing regular quality checks and resolving process or training gaps.
- Coordinate closely with operational department heads on capacity, event feasibility, service recovery, VIP requirements and post-event learning.
- Manage office rotas, payroll and controllable costs within budget, ensuring coverage for appointments, showcases and peak enquiry periods.
Knowledge, experience and behaviours
Shared service and compliance responsibilities
With this role, you will be working 40 hours per week over 5 days - do you need flexibility in your life? We are happy to discuss this with you!
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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Commercial Sales Team Manager
Full Time
2
Years
Experience
To be discussed
Skills
Leadership
Fluent in English
Customer Service
Microsoft Office
Organised
Social Media
+{{skillsLength}}
St Pierre Park, Chepstow, Wales NP16 6YA , United Kingdom