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GUEST EXPERIENCE EXPERT
DHDUR - Front Desk
GUEST EXPERIENCE EXPERT
DHDUR - Front Desk
Full Time
Competitive salary
GUEST EXPERIENCE EXPERT
DHDUR - Front Desk
Full Time
Competitive salary
Skills
Money Handling
POS Systems
Microsoft Office
Fluent in English
Description
The Role:
Responsibilities:
As a Guest Experience Expert, you want to build an experience that is memorable and unique, by taking initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Responsibilities:
- Providing services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests
- Warmly greet all guests with a smile in their voice and by name. Be proactive to anticipate guests needs and deliver brilliant service
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat
- Collaborate with other departments to ensure guests receive seamless service throughout their stay
- Monitor & Respond to guest feedback and complaints
The Benefits:
- Discounted accommodation at Marriott properties across the globe
- Discounts at Marriott F&B outlets across the globe
- Free uniform & dry-cleaning service.
- Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
- Training and Development opportunities
- Free Parking
- On Duty Meals
About Us:
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveller in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.
The Role:
Responsibilities:
As a Guest Experience Expert, you want to build an experience that is memorable and unique, by taking initiative to deliver a wide range of services that guide guests through their entire stay. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Responsibilities:
- Providing services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests
- Warmly greet all guests with a smile in their voice and by name. Be proactive to anticipate guests needs and deliver brilliant service
- Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat
- Collaborate with other departments to ensure guests receive seamless service throughout their stay
- Monitor & Respond to guest feedback and complaints
The Benefits:
- Discounted accommodation at Marriott properties across the globe
- Discounts at Marriott F&B outlets across the globe
- Free uniform & dry-cleaning service.
- Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
- Training and Development opportunities
- Free Parking
- On Duty Meals
About Us:
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveller in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.
GUEST EXPERIENCE EXPERT
Full Time
Competitive salary
Skills
Money Handling
POS Systems
Microsoft Office
Fluent in English
3A Old Elvet, Durham, England DH1 3JN , United Kingdom