JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team!

We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.  

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Receptionist you will…

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Confidently all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Embrace the Marriott culture

A successful Front Desk Receptionist is someone who…

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Strong Communication skills & interpersonal skills
• Excellent level of spoken and written English
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Able to work independently and within a team
• Perform other reasonable job duties as requested by Supervisors.
• Flexible approach to working hours including evening, weekends & bank holidays

In return for your hard work, the Front Desk Receptionist will receive… 

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Wellness and mental health programmes
• 20 Holiday days plus Bank Holidays
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team!

We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.  

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Receptionist you will…

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Confidently all payment types such as room charges, cash, checks, debit, or credit.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
• Embrace the Marriott culture

A successful Front Desk Receptionist is someone who…

• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Strong Communication skills & interpersonal skills
• Excellent level of spoken and written English
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Able to work independently and within a team
• Perform other reasonable job duties as requested by Supervisors.
• Flexible approach to working hours including evening, weekends & bank holidays

In return for your hard work, the Front Desk Receptionist will receive… 

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Wellness and mental health programmes
• 20 Holiday days plus Bank Holidays
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Half price cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.