• Supporting the Front Office Manager in overseeing daily front office operations ensuring efficient service delivery and effective inventory management.
• Lead the Front Office team in the absence of the Front Office Manager, maintaining operational standards and service excellence. 
• Coordinate and deliver comprehensive departmental inductions for all new associates. 
• Conduct 30,60,90 day probation reviews, monthly one-to-one meetings, performance evaluations and succession planning for direct reports.
• Manage associate performance reviews, providing coaching, feedback, and development opportunities. 
• Ensure full compliance with Marriott Standard Operating Procedures (SOPs) and brand standards through regular audits and quality assessments. 
• Drive Guest Satisfaction Survey (GSS) performance by monitoring guest feedback, analysing trends, and implementing action plans to improve service standards. 
• Plan and managed staff rotas in line with business forecasts, optimising payroll costs across Front Office, Nights, and Guest Relations. 
• Build strong relationships with repeat and VIP guests by managing guest profiles and personal preferences to enhance the guest experience. 
• Resolve guest complaints and service issues promptly and professionally, ensuring positive outcomes and high levels of guest satisfaction. 
• Oversee departmental financial controls, including accounting procedures, cash handling, billing accuracy, and daily reconciliation processes.
• Recruit, train, coach, and develop front office associates to improve operational performance and increase guest satisfaction scores. 
• Foster a positive team culture through motivation, engagement initiatives, and continuous performance support, contributing to improved employee retention and engagement. 
• Organise and chaired monthly departmental meetings to communicate objectives, share updates, and drive continuous improvement.
• Maintain strict compliance with hotel security policies relating to guest valuables, cash floats, departmental keys, and overall hotel security. 
• Manage all departmental training records, ensuring mandatory training and compliance documentation remained accurate and up to date.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

What we’re looking for:

• Strong reporting capabilities, predominantly within excel.
• Outstanding problem-solving skills
• Strong leadership and people skills with the ability to motivate a team and develop individuals
• Strong customer development and relationship management skills.
• Strong communication skills (verbal, listening, writing), with team, guests and associates.
• Strong organization skills
• High attention to detail and ability to multitask under pressure.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a leadership customer service role. 
• Supervisory Experience: At least 1 year of related work experience in a leadership customer service role. 
• License or Certification: None required.

This role will be working 40 hours per week over 5 day and include weekends. Do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

• Supporting the Front Office Manager in overseeing daily front office operations ensuring efficient service delivery and effective inventory management.
• Lead the Front Office team in the absence of the Front Office Manager, maintaining operational standards and service excellence. 
• Coordinate and deliver comprehensive departmental inductions for all new associates. 
• Conduct 30,60,90 day probation reviews, monthly one-to-one meetings, performance evaluations and succession planning for direct reports.
• Manage associate performance reviews, providing coaching, feedback, and development opportunities. 
• Ensure full compliance with Marriott Standard Operating Procedures (SOPs) and brand standards through regular audits and quality assessments. 
• Drive Guest Satisfaction Survey (GSS) performance by monitoring guest feedback, analysing trends, and implementing action plans to improve service standards. 
• Plan and managed staff rotas in line with business forecasts, optimising payroll costs across Front Office, Nights, and Guest Relations. 
• Build strong relationships with repeat and VIP guests by managing guest profiles and personal preferences to enhance the guest experience. 
• Resolve guest complaints and service issues promptly and professionally, ensuring positive outcomes and high levels of guest satisfaction. 
• Oversee departmental financial controls, including accounting procedures, cash handling, billing accuracy, and daily reconciliation processes.
• Recruit, train, coach, and develop front office associates to improve operational performance and increase guest satisfaction scores. 
• Foster a positive team culture through motivation, engagement initiatives, and continuous performance support, contributing to improved employee retention and engagement. 
• Organise and chaired monthly departmental meetings to communicate objectives, share updates, and drive continuous improvement.
• Maintain strict compliance with hotel security policies relating to guest valuables, cash floats, departmental keys, and overall hotel security. 
• Manage all departmental training records, ensuring mandatory training and compliance documentation remained accurate and up to date.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. 

What we’re looking for:

• Strong reporting capabilities, predominantly within excel.
• Outstanding problem-solving skills
• Strong leadership and people skills with the ability to motivate a team and develop individuals
• Strong customer development and relationship management skills.
• Strong communication skills (verbal, listening, writing), with team, guests and associates.
• Strong organization skills
• High attention to detail and ability to multitask under pressure.

Preferred Qualifications:

• Related Work Experience: At least 1 year of related work experience in a leadership customer service role. 
• Supervisory Experience: At least 1 year of related work experience in a leadership customer service role. 
• License or Certification: None required.

This role will be working 40 hours per week over 5 day and include weekends. Do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!